Senior Devops Engineer

Senior DevOps Engineer

• $122,017 - $146,966 plus superannuation
• Ongoing Full Time Opportunity x 3
• SNSW Grade 9/10

About us

Digital Services at Service NSW is a diverse and vibrant team of talented Engineers, Designers, and Product Managers, working together to develop innovative digital experiences that improve the lives of our 8+ million customers.

We believe that working for Digital Services is not just a job, but a purpose. Joining Service NSW will provide a way for you to serve the citizens of NSW and better the community. Digital Services has been at the centre of the NSW Government's response to bushfires, floods, and COVID-19, and we are looking for someone to utilise their skills to continue to serve our customers through any hardships that may come their way. Customer service is at the heart of everything we do.

About the role

We have roles available in both FinOps (1) and Cloud Platform Security Squad (2).

FinOps - The primary goal of FinOps is cost optimization.

Cloud Platform Security Squad - In this role you will identify upcoming changes to AWS Services, assess and adapt the security mechanisms in the AWS environment.

As the Senior DeVops Engineer, your new role will see you support the end-to-end development of product and platform services through collaborative build, release, maintenance and enhancement of product features, to deliver high quality services which provide fit-for-purpose, resilient and reusable services to underpin Customer channels.

Your day-to-day

• Work with Product Engineering teams across Service NSW to drive automation, establish software standards, service modularity, testing standards, and deployment/management of cloud native services
• Solve complex development problems and produce the highest quality code while striving to push the technical boundaries of online application
• Actively contribute to and guide innovation in DevOps practices and incorporate agile delivery approaches and technologies that assist with the development and delivery of high-quality software
• Carry out and deliver efficient/repeatable platform engineering and application maintenance tasks through the orchestration and strategy-building tools to ensure optimal performance
• Deliver technical consulting and subject matter expertise to projects, including pre-project to ensure risks, interdependencies and exceptions are identified, mitigated or escalated and solutions are formulated in alignment with ICT strategy and architecture
• Deliver high level options, conceptual approaches, technical recommendations and estimates to support the transition of system designs into operation
• Assist in the development and maintenance of support strategies, operational standard procedures, performance strategies, robust configuration practices and automated

• Strong knowledge of Cloud Security
• Experience in AWS native Architecture Patterns for multi account AWS environments
• Security automation experience in multi-account AWS environment
• Experience in IAC tools- Cloudformation, AWS CDK, Terraform
• Experience in Python programming for AWS automation
• Designing and implementing automation pipelines using the above tools in Gitlab CI
• Experience of Security related services in AWS - AWS IAM, EC2, AWS Config etc..
• Experience with AWS Organization and Service Control Policies (SCPs)
• Experience in implementing AWS automations that consume external APIs
• Logging and monitoring experience in large environments
• Experience with AWS Control Tower landing zones deployments will be preferred
• Experience with modern operations, network troubleshooting and security implementation
• Ability to design, document and effectively communicate with stakeholders and other teams

Why work for us?

There are lots of reasons why a role with us is rewarding - working with us gives you:

• The opportunity for meaningful work that matters to all of us in NSW
• We have a hybrid work model (in-office and from home) with opportunity for flexible or condensed hours, with our offices always open to you balancing flexibility and connection
• Flexible leave so you can recharge and make time for what counts
• Much more than just a job, you can build a career here
• Access to health and well-being programs including Fitness Passport

How to apply

If this role sounds like you, you can apply by clicking the button 'Apply Online' below - it's a simple online process. Please attach your resume and a cover letter as well.

Salary Grade 9/10, with the base salary for this role starting at $122,017 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Tiffany Martin via **************@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Friday 19th April 2024 at 9:59am

Working at Department of Customer Service

The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

You Belong Here

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via **************@customerservice.nsw.gov.au or 02 9494 8***.

For more information, please visit

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