AddressWe've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives-you'll also get to see your impact.
About the team:
As the way we shop continues to evolve, our Technology team keeps us at the cutting edge. Driven by our innovative, inclusive and forward-thinking culture, we're constantly looking at ways to reinvent the shopping experience for our customers and build the next generation of digital retailing.
About the role:
Our store service coordination team delivers world-class solutions and services through market-leading solutions. Within this role you will understand the operational requirements of IT hardware to ensure business requirements are being met, provide a responsive service to all Coles Division stores to co-ordinate ad-hoc requests, manage escalations and ensure that IT hardware is maintained in good working order at all times, manage the vendor(s) who support the IT hardware deployed in all Coles Division stores and manage the lifecycle of store IT hardware.
- Co-ordinate ad-hoc vendor time and materials work performed in stores
- Manage, process and validate vendor invoices for time and materials and maintenance work
- Manage vendor performance to the agreed contracted SLA
- Liaise with key IT vendors and internal Operations stakeholders to build productive working relationships to encourage service improvements
- Analyse problem trends to identify candidates for hardware lifecycle replacement, remedial maintenance or non performing hardware
- Co-ordinate transfers of equipment between stores and vendors and ensure any assets procedures are maintained
- Liaise with asset management team to ensure effective deployment of all store assets and record asset movements
- Co-ordinate, assess and analyse opportunities for preventative maintenance works in stores
- Service improvement through operational understanding and use of IT hardware in all Coles Division
- Manage service escalations to deliver most effective store outcome within contract SLA conditions
About you and your skills:
- Proven performance in co-ordinating vendor works in stores in a large scale, complex and distributed business environment
- Understanding of stores use of infrastructure components
- Experience in prioritising multiple high priority tasks and time management
- Effective verbal and written communications skills
- Problem management and root cause analysis
- Proficient in use of MS Office (in particular excel)
Take your next step into something bigger, apply now
With us it's not about the discounts (although you do get those), it's about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.
We're continuing to build a gender equitable team, and a culture that's just as diverse, inclusive and welcoming as the communities we serve. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We're happy to adjust our recruitment process to support candidates with disability. Find out more in the 'Our Recruitment Process' section of our careers site.
Job ID: 116043
Employment Type: Full time
