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Infrastructure & Operations is embarking on a new operating model putting Westpac technologists in the driving seat by investing in our engineering skills to enable a proactive operating model.
The Infrastructure Services Specialist within the Mainframe Infrastructure Services team is required to support Westpac's complex mainframe environment and increase their technical expertise.
The role plays an important role in the development and maintenance of technical solutions within the Mainframe and ensures that the detailed design and operations are fit for purpose.
Your key responsibilities will include:
- Undertake basic problem diagnoses, correction and support to resolve incidents / issues as required and escalate those that cannot be resolved to ensure resolution within a timely manner.
- Assist with problem determination and root cause analysis as directed to ensure permanent corrective actions are implemented appropriately.
- Assist with the Westpac Change Management process, lodging the details in the service management tool and assist in implementing the infrastructure change where applicable including post implementation verification checks (using standard checks to make sure nothing broke from the change that was implemented).
- Remain aware of latest developments in infrastructure technology and understand operational aspects of new technology and its potential to enhance or replace existing systems to ensure that relevant new technologies are adopted.
- Participate in identifying opportunities for process improvements to ensure continuous improvement within infrastructure operations.
- Assist with backup and recovery procedures and plan and undertake effective Disaster Recovery and testing procedures to ensure effective Disaster Recovery plans are developed, documented, tested and implemented.
- Conduct basic aspects of capacity planning, performance monitoring and tuning of specific infrastructure components and implement new releases as required to ensure the stability and availability of technology Infrastructure Services to the business.
You will play an important and significant part in the future of a business that has been around for 200 years. Our vision is to become one of the world's great service companies. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure.
Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements.
What do I need?
- 3+ years relevant IT Mainframe industry experience with at least three years in a highly technical role.
- Experience in a complex IT infrastructure environment incorporating planning, implementation, operational management, configuration, and maintenance.
- Experience z/OS systems programming, installing, and supporting mainframe operating systems, IBM and ISV mainframe products.
- Expert knowledge within the mainframe environment.
- Advanced SMP/E and zOSMF skills.
- Advanced GDPS skills.
- Strong analysis, problem solving and troubleshooting skills.
- Ability to work in a dynamic team environment.
- Excellent verbal and written communication skills.
As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth, and insurance benefits in the market.
We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.
We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will have access to banking, wealth, and insurance benefits.
In addition, this role is #LI-Hybrid.
How do I Apply?
Start here. Just click on the APPLY button.
As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If an adjustment is required to assist you during our recruitment process, please email
Do you need reasonable adjustments during the recruitment process?
At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 1.2 or email
