AddressRedwood Services is an independent recoveries firm with a fresh perspective.
We provide an innovative end-to-end claims experience tailored to the specific needs of each client. We work closely with some of Australia and New Zealand’s largest accident management companies to help recover debt in a timely and cost-effective manner whilst protecting our client’s brand reputation.
We have staff across Australia and the Philippines who are trained across all jurisdictions, including NZ. If you are driven, collaborative and dedicated to providing innovative solutions, we want to hear from you!
About the role
You will specialise in achieving and maintaining a high standard of claims settlements with maximum revenue recovery and minimum write-off values. Using your strong negotiation skills you will manage claims to conclusion or escalation through thorough investigation.
Key responsibilities
- Manage a portfolio of recovery files in a timely manner and successfully negotiate commercially beneficial settlement conclusions
- Investigate all evidential requirements to progress the claim
- Develop and execute strategies to maximise all settlements and reduce write-off values
- Liaise and negotiate with customers, insurers, legal professionals and any other relevant external or internal stakeholders on issues relating to assessment, management and recovery of claims
- Maintain a high standard of file quality and general claim administrative duties are completed to the prescribed standard
About you
You are a down-to-earth and collaborative team player with a positive approach to your work along with your drive, attention to detail, enthusiasm, and love for what you do.
- A customer-focused approach along with a “can do” attitude
- An eye for detail and effective record-keeping
- Experience in vehicle insurance collections preferred, however not essential
- Excellent negotiation, problem-solving and investigation skills
- Great organisational skills, detail-oriented, able to multitask and possess great follow-up skills
- Strong attention to detail and exceptional communication skills
- Ability to maintain a high degree of confidentiality and privacy
- Highly motivated and results-driven
We offer great company benefits, including discounts with a variety of retailers, goods and service providers, generous weekly KPI incentives/commission, employee referral bonuses, paid parental leave, plus more.
Full-time, hybrid & flexible hours are on offer.
Open to candidates from Sydney, Melbourne, Perth, Adelaide and Brisbane.
Apply now to join our successful team!
