Senior It Analyst - Business Systems

Company DescriptionAbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . Follow @abbvie on , , , and .Job DescriptionAbbVie (NYSE:ABBV) AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio.For more information, please visit .Acting as an internal consultant within the Australian and New Zealand affiliates, the Commercial Business Technology Solutions (BTS) Associate Manager furthers the strategic outcomes of the business by helping the affiliate maximise the value they can realise from technology. They play an active role in the planning and direction of various local & global technology implementation partnering with business functions. This role brings a proactive and can-do attitude, deep understanding of pharma business and technology landscape, ability to effectively collaborate in a functional organization to implement new technology platforms and support existing platform. It provides a seamless link to internal global service providers, and manages external service vendors projects through co-ordination, leadership and clarity of requirements to enable solution delivery.The Senior IT Analyst - Business Systems is expected to:

• Providing technical support to end-users to ensure efficient system usage and user adoption.
• Ensuring data accuracy, integrity, and security in Business Systems, applications, and databases.
• Maintaining and enhancing existing Business Systems and applications to ensure they remain up-to-date and meet organizational needs.
• Troubleshooting and resolving system issues to minimize downtime and ensure uninterrupted business operations.
• Developing and maintaining documentation, including user manuals and system specifications, to support efficient business processes and effective system support.
• Champion & manage governance related to IT data privacy and compliance, and software lifecycle policies.

Major Responsibilities:The Senior IT Analyst - Business Systems plays a role in the daily IT operations, support, delivery, and monitoring of IT solutions in partnership with the larger Commercial Business Technology Solutions ( BTS) , business partners and external suppliers. The Senior IT Analyst - Business Systems will:

• Provide support and troubleshooting for commercial systems; liaise with vendors & IT, manage data integrity, conduct audits, feedback issues to team and proactively seek to improve system functionality
• Support business users in the effective utilization of commercial IT applications and tools.
• Possess a comprehensive understanding of the local business landscape and dynamics, and collaborate with business management to effectively conduct day-to-day operations.
• Maintain a high level of knowledge regarding these systems and serve as a point of contact for the affiliate for future developments and best practices.
• Provide targeted training and technical capability building to ensure that technology solutions are being used to their full potential.
• Assist in IT partner service governance, ensuring that all services are provided in accordance with agreed-upon SLAs, KPIs, and CSI.

Required Experience\Qualifications :

• Possess 5+ years of professional experience in IT, with direct oversight and/or hands-on experience in ITIL functions and processes in IT operations or business IT roles
• Experience supporting Salesforce, Pharmaceutical IT systems, GXP and highly regulated systems.
• Experienced in delivering IT operations and services in highly regulated industries such as pharmaceutical, banking & capital market, auditing, public services, etc.
• Capable of working within a cross-functional organization, and experience to work with geographically diverse team and offshore partners.
• Possess a can-do attitude, persistence, and a positive outlook
• Eager to learn, stretch, and challenge the status quo
• Possess excellent customer relationship management and written and verbal English communication skills
• Hold a Bachelor's degree in business, Computer Science or equivalent work experience

The following competencies and knowledge are highly desirable:

• Experience in Salesforce Healthcloud, Veeva, MS Dynamics, SQL, PowerBI, Javascript, VBA Macro
• Experience in delivering digital patient support platforms
• Knowledge and experience of emerging trends in the pharmaceutical industry
• Consulting background and experience

QualificationsRequired Experience\Qualifications :

• Possess 5+ years of professional experience in IT, with direct oversight and/or hands-on experience in ITIL functions and processes in IT operations or business IT roles
• Experience supporting Salesforce, Pharmaceutical IT systems, GXP and highly regulated systems.
• Experienced in delivering IT operations and services in highly regulated industries such as pharmaceutical, banking & capital market, auditing, public services, etc.
• Capable of working within a cross-functional organization, and experience to work with geographically diverse team and offshore partners.
• Possess a can-do attitude, persistence, and a positive outlook
• Eager to learn, stretch, and challenge the status quo
• Possess excellent customer relationship management and written and verbal English communication skills
• Hold a Bachelor's degree in business, Computer Science or equivalent work experience

The following competencies and knowledge are highly desirable:

• Experience in Salesforce Healthcloud, Veeva, MS Dynamics, SQL, PowerBI, Javascript, VBA Macro
• Experience in delivering digital patient support platforms
• Knowledge and experience of emerging trends in the pharmaceutical industry
• Consulting background and experience

Additional InformationAbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie's policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.