Address
Form of work- Opportunity to join an industry leader I Newly created positions
- Competitive Remuneration I 9 day fortnight on offer
- Multiple opportunities I Townsville & Brisbane location
At Powerlink, every possibility starts with you
We believe life's about possibilities. And so is the future. That's why we need you.
We're working at the heart of Queensland's energy transformation. Now more than ever, we need people who want to help us deliver a world-class energy future and ensure we continue to navigate through this once in a generation energy challenge. Join us and make it happen.
Life at Powerlink
As the Senior Information Technology Support Officer, you'll help us connect a more sustainable energy future for more than five million Queenslanders and 253,000 businesses. Your work with us is about every light turned on, every community connected, and every future made possible.
- We offer robust leadership development through integrated programs, fostering growth across all levels.
- Available to you will be working a 9-day fortnight with RDOs every second week.
- Health & wellbeing benefits, including corporate health plan with employee discounts, annual flu vaccinations.
Find a career that matters and lasts
Are you passionate about providing exceptional customer service whilst driving proactive IT solutions? Excelling in a dynamic, multi-site setting and committed to elevating end-user experiences, we invite you to join our customer-centric Technical Services team as a Senior Information Technology Support Officer.
We have two exciting opportunities available with our organisation. The first position involves providing dedicated service at our Bowen Hills hub, while the second role focuses on servicing our regional hub in Townsville. The successful candidate for the latter role has the flexibility to be based in either Townsville or Brisbane, with regular travel expected.
In this diverse and expansive role, you will be the face of Business IT, overseeing the comprehensive management of end-user technology. Your responsibilities will span from the administration and configuration to the deployment of client-facing technology and Standard Operating Environment (SOE).
In this role you will;
• Represent Business IT and associated services, providing autonomous support away from the head office as part of a virtual IT operations team.
• Support operational objectives and priorities, including Service Desk support and deployment of new products and equipment.
• Proactively create and distribute approved software packages, adhering to ITIL and best practice service delivery frameworks.
• Operate IT security technologies to ensure appropriate measures are maintained, including maintaining operating system updates and patching processes.
The community you will join
Reporting into the Technical Services Team Leader - this role will see you delivering top-notch IT support services that prioritise the needs of our customers.
With a focus on proactive problem-solving and advanced technical expertise, we strive to create a seamless computing environment across multiple locations. Our team values collaboration, innovation, and a customer-centric approach in everything we do.
Your expertise
- Significant hands-on experience providing technical support to end-user computer technologies.
- Recent qualifications in Microsoft technologies or significant relevant experience.
- Demonstrated experience supporting collaboration and A/V/VC technologies (MS Teams).
- Excellent written, interpersonal, and oral communication skills.
- Demonstrated ability to deliver IT support services across a multi-site environment.
We'd also love you to have:
- Relevant professional qualifications in ITIL practices and/or other applicable audit or industry standards
- Degree qualifications in a relevant discipline such as Information Technology, IT Security or Computer & Data Sciences.
Driven by a commitment to service excellence, you will demonstrate a passion for exploring new and innovative work methodologies. Your capacity for critical thinking equips you to propose practical and effective solutions.
Please note there is potential for on call roster/requirements for outside work hours.
Be the start of every possibility
To kick start your career at Powerlink, apply by clicking the button above, attaching your resume and cover letter on our careers page before midnight on Monday 18 March, 2024. Kindly be aware that the Recruitment team will commence the review process during this period.
There's lots to love about a career with Powerlink. But our people say there's three things that really stand out:
- A career that matters and lasts: You'll shape a progressive career connecting more than five million Queenslanders to a world-class, clean energy future.
- Unique work and the chance to grow: You'll help find smart solutions to interesting problems as you develop your skills and impact every day.
- People who love to support and share: You'll build relationships with experienced, down-to-earth people who you'll be proud to work with.
For all enquiries, contact our recruitment team at ***********@powerlink.com.au.
Our commitment to inclusion and belonging
At Powerlink, we champion inclusion and belonging by supporting every candidate during the recruitment journey. Please inform us of any needs or adjustments for a more inclusive process, including sharing your preferred pronouns. As a Veteran-Friendly Employer, we value the skills Veterans bring and ensure equal opportunities. Let us know if you're a Veteran for tailored support.
Successful applicants will undergo necessary pre-employment checks. As advocates of the Circle Back initiative, we pledge to respond to all applications promptly.
