Senior Logistics Manager

Founded in 1975, CTDI is a full-service, global engineering, repair and logistics company providing best-cost solutions to the communications industry. CTDI's one-stop service commitment to customers has fueled the growth from a core business of network and CPE equipment repair that includes, STB / CPE Division, Mobile & Consumer Electronics, Network Services, Network Deployment Solutions, Products and Supply. CTDI's customers include the major wireline and wireless telecom carriers, cable service providers, and major OEMs from around the world. CTDI maintains its corporate headquarters in West Chester, PA, and supports an expanding customer base with close to 19,000 employees in over 100 facilities worldwide. This opportunity Involves a world class facility that will operate in the Western Sydney region of Australia, servicing one of the most highly respected Global CTDI Customers. 

Senior Logistics Manager 

The Senior Logistics Manager is a key leader responsible for overseeing all distribution/logistics processes within a CTDI facility. This senior role involves implementing warehouse operations strategies and monitoring operational performance levels. The Senior Warehouse Logistics Manager also plays a crucial role in customer relations, regularly interfacing with customers to ensure their needs are met. This position oversees both inbound and outbound warehouse functions, focusing on efficient inventory control to optimise operations.  

Key Responsibilities: 

Primary business workstreams: 

• External Transfer products receiving and put-away, put-away from internal production to correct storage location, picking for order fulfillment to SLA (both internal and external orders), all shipping (all channels, domestic and international), Inventory Control Operations. 
• Build a tactical leadership team to successfully lead departments/workstreams. 
• Collaborate with Engineering to define physical and systematic processes and process changes and successfully plan/manage implementation for operations. 
• Drive inventory metrics and analysis for the site, including system-to-system reconciliations and bin-level variances, then work with operations leaders to determine root causes and corrective/preventive actions. 
• Analyse inventory and space, plus organize storage and handling of materials to optimize efficiency.  This includes the ability to replan existing space for future demand. 
• Plan labor to match capacity, analyse process changes for impacts on labor requirements, and communicate labor changes to Work Force Operations for support. 
• Maintain customer compliance requirements for accuracy and processing times. 
• Train employees on department procedures and processes and ensure that the procedures are closely adhered to. 
• Coach and motivate employees to meet job expectations. 
• Counsel employees on performance metrics and document deficiencies. 
• Complete employee attendance records and monitor for adherence to policy. Prepare corrective actions when necessary. 
• Prepare, maintain, and analyze various customer and internal reports, noting trends and actionable items. 
• Organize and support Physical Inventories and reconciliations. 
• Submit timely Inventory Reports and Root Cause to internal customers. 
• Prepare action plans for new and/or existing processes that maximise efficiencies while maintaining exceptional quality standards. 
• Works closely with the Technical Repair department to monitor turnaround and repair interval times. 
• Prepare and administer daily P&L and PPL. 
• Establishes usage controls and makes necessary adjustments. 
• Generates daily, weekly, and monthly reports as required. 
• Research orders for customer and reports results. 
• Other duties as assigned. 

 Required Skills: 

• Proactive problem solving. 
• SAP experience and knowledge is a plus. 
• Strong leadership. 
• High emotional intelligence. 
• Excellent interpersonal skills with the ability to motivate others. 
• Teamwork and collaboration. 
• Professional verbal and written communication skills. 
• Excellent organizational and analytical skills. 
• Strong financial skills/background. 
• Intermediate to advanced Excel experience and the ability to generate reports. 
• Background in consumer mobile electronics or similar industry preferred.  

Required Qualifications & Experience: 

Masters Degree in Business Management or a related discipline is preferred. 

Inventory Control Leadership. 

10+ years of warehousing/distribution management experience, preferably with pick, pack, and ship operations in a larger warehouse/distribution facility. 

 You will love working in our family-oriented company! When you join our family, you will enjoy perks such as: 

• Monthly Incentive Bonus 
• Positive, team-oriented, inclusive workplace 
• Brand new clean & safe, high-tech secure warehouse 
• Employee Assistance Program
• Paid holidays, & sick/carers leave
• A great place to work!

 Apply today to join our dynamic team!  CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 45 years.  Come put our successful history behind your career! 

CTDI does not accept unsolicited employment agency / recruiter resumes. Please do not forward unsolicited resumes to our website, to our HR Department or to any CTDI employee. CTDI will not pay fees to any third party agency or firm without a signed fee agreement or to any firm who was not issued a search assignment from CTDI's HR Department. CTDI will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered.