AddressOur partner is a trailblazer in the loyalty and rewards sector, delivering an innovative and highly configurable platform recognized for excellence in the market. Committed to creating lasting brand-customer relationships, they continue to grow rapidly and seek a Senior Loyalty & Channel Manager!
The right candidate will be passionate about client engagement and loyalty programs, responsible for managing a team and driving strategic customer engagement initiatives.
Key Responsibilities:
- Oversee and improve client loyalty programs.
- Analyze customer behavior to enhance initiatives and pinpoint areas for improvement.
- Provide strategic advice to optimize operational efficiency and profitability.
- Ensure stringent data security and cost management.
- Uphold high customer satisfaction and monitor key performance indicators.
- Develop strong client and supplier relationships, manage escalations, and collaborate on solutions.
- Implement marketing strategies, manage communications, and oversee campaign performance.
- Collaborate with the in-house team on content creation and design execution.
Location: The position requires the candidate to be present in the Surry Hills office three days per week.
Work Environment: Our client offers a unique blend of startup dynamism within the framework of an established industry leader. Each team member plays a vital role in the company’s success, contributing to expanding their solutions in a fast-paced, diverse, and rewarding environment.
If you are driven to excel in a collaborative setting and are eager to make a significant impact in the loyalty industry, our partner would be excited to welcome you to their team. Please click APPLY or email *********@s2m.com.au for more information.
