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Form of work A newly created opportunity is available to join the Direct Sales team within Macquarie’s Personal Banking division. This Senior Manager level role presents an opportunity to join an exciting and fast-growing business within Macquarie’s Banking & Financial Services Group.
Personal Banking offers home loans and car loans, and award-winning online and mobile banking apps and digital originations experiences. We aspire to be Australia’s #1 Digital Bank.
Within Personal Banking, we are proud of our culture of diversity & inclusion and high performance. We have a strong focus on meeting community expectations and making risk-conscious and data-based decisions. In line with our entrepreneurial and innovative culture, we adopt Enterprise Agile ways of working and embrace a growth and learning mindset.
We are looking for an experienced, committed and driven professional with strong customer experience focus, people management, problem solving and analytical skills to join our high performing leadership team within Personal Banking Direct Home Loans.
This role encompasses oversight of our Banking Consultant function where you will use your Operational Sales management experience to ensure inbound prospect enquiries are promptly responded to, and prospects are qualified and supported along the path to becoming Macquarie clients.
As a Senior Manager for Personal Banking Direct, your key responsibilities will be:
Managing our Banking Consultant function (currently two teams of 8-10 each) who are responsible for responding to inbound enquiries, qualifying sales opportunities and booking prospective clients with available Banking Specialists to support their home loan applications
Coaching and investing in the development of Team Leaders responsible for the Banking Consultant teams
Efficient workflow management and rostering of the Banking Consultant and Banking Specialist teams to ensure customers and prospects are served promptly (targeting same business day response times)
Ensuring the highest standards of calls and client management
Driving simplification of team processes and identifying opportunities for technology improvements and automation
Building a high-performance culture that supports learning, personal development and growth
Driving team motivation through recognition and celebration of team goals
We are keen to hear from you if you can demonstrate:
A strong leadership track record in operational sales, client service or credit-based roles
A high level of self-motivation and drive
Inclusive leadership that drives a culture of accountability
Experience in building relationships with internal and external stakeholders
Excellent interpersonal, communication and relationship management skills
Ability to manage competing priorities and collaboratively engage with multiple stakeholders
Strong problem-solving skills, attention to detail and ability to drive resolution of team issues
Ability to identify key moments-of-truth in customer experience, and intervene quickly where required to deal with customer escalations and complaints
To be successful in this role, you will have a minimum of 8 years of experience in residential home loans, preferably in a sales, operational or credit-based environment with people management and coaching experience. You will also have outstanding written and verbal skills to communicate in a clear and concise manner. You will be motivated to achieve team goals and help the team grow personally and professionally.
In return, we will enable you to develop your skills and take your career to new heights in a high growth business, as well as a diverse and inclusive environment where you will be comfortable in bringing your whole self to work every day.
About Banking and Financial Services
Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients.
Our commitment to Diversity, Equity and Inclusion
The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.
We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.
About Macquarie
A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.
Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 18,000+ employees and offices in 33 markets around the world, we’re a truly global organisation.
You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.
Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.
Job no: BFS-970209
Work type: Permanent - Full time
Location: Perth, Sydney
Category: Senior, Mid-senior, Retail Banking
Group: Banking and Financial Services
Division: Personal Banking
Recruiter: Razanne Riman
Opening Date: 04/12/2022
