Senior Manager, Emergency Management

Triple Zero Victoria (000VIC) provides the critical link between the Victorian community and the state's emergency services agencies. It provides Victoria's 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.

This integration of emergency services communications within 000VIC is unique in Australia and rare worldwide. The team at 000VIC is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

The Senior Manager, Emergency Management is a key and active leader within the Emergency Communications Services (ECS) department, delivering enterprise-wide resilience and emergency response management services. This position will lead the Emergency Management services to meet desired customer experiences and outcomes and will influence and drive strategies to ensure 000VIC can maintain availability and continuity of service during surge events and incidents.

This role will set new benchmarks that reflect leading Emergency Management practice, to which 000VIC will continuously measure its emergency preparedness, response and recovery and business continuity performance.

Day to day responsibilities include:

• Delivery of Emergency Planning Services roadmap in line with organisational objectives, stakeholder expectations and user experience objectives.
• Identify best practices in Emergency Planning and Management and Business Continuity, and design and implement preparedness, response and recovery strategies that deliver successful and high performing continuous operation of 000VIC services.
• Establish relationships to drive the adoption of 000VIC's Emergency Management service response practices, and influence decision making for risk, resilience and business continuity.
• Develop strategies and interoperability between stakeholders by developing and driving the practise of high-performance Emergency Planning Services, and collaboratively drive the uplift 000VIC's business resilience capability maturity rating.
• Establish relationships with all stakeholders providing influence and input into the management of State-wide and internal incidents that may impact emergency service response and the community.

This role is available as a 5-month fixed term opportunity, and can be based from any 000VIC location including Burwood East, Ballarat or Williams Landing.

The preferred candidate will hold the following skills and attributes:

• A Diploma/Tertiary qualification in Emergency Management or related discipline and/or substantial experience in managing operational business continuity with demonstrable outcomes.
• Experience within senior management positions, within a best practice customer service organisation or contact centre operations, with exposure to the areas of accountability.
• Experience managing competing priorities to align change objectives that meet community, emergency services, and workforce expectations.
• Strong people leader, team builder and innovator with the ability to build, drive and reinforce the development of people, new service, and capabilities in Emergency Planning scope.

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink' discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, diasability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

Click the ‘Apply' button which will direct you to the 000VIC Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our 000VIC Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

Alternatively, for a confidential discussion, please email *******@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 25 February 2024.

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Talent team via *******@triplezero.vic.gov.au.