- You are ambitious and passionate about servicing customers
- We are a high performing team and value your professional development
- Together we can drive sustainable business growth for our clients
The Business Banking division offers a wide range of services and solutions to our small to medium enterprise customers, corporate businesses and our regional and agribusiness customers.It comprises national distribution channels as well as product houses with end-to-end accountability for product management.See yourself in our teamThis is a unique opportunity to join a growing and dynamic team within Business Banking. This role sits within the Trade & Working Capital Portfolio Risk and In-Life Management Team which forms part of Business Lending providing the full spectrum of business customers’ trade & Working Capital borrowing needs. The broader team is responsible for the distribution of all Trade and Working Capital products, pricing and process management, development and in-life management of certain Working Capital products and management of business customers in arrears or financial difficulty.Do work that mattersThe Senior Trade & Working Capital Specialist – Account Management reports to the National Executive Manager – Trade & Working Capital Portfolio Risk and In-Life Management. You will be part of a national team and be responsible for in-life management of products in the trade & Working Capital lending portfolio and acting as a subject matter expert managing a portfolio of Trade and Working Capital customers.Key Responsibilities
- Play a key role in the Trade & Working Capital Portfolio Risk and In-Life Management team.
- Be accountable for a portfolio of trade & Working Capital customers taking responsibility for the in-life management of those customers.
- Management of customer relationships, including development of strong customer relationships providing excellent customer service.
- Take responsibility for annual reviews, identifying any emerging risks and Working closely with bankers and risk teams to address any issues.
- Proactively identify and execute opportunities for facility variations across the customer portfolio.
- Work closely with the operations team to address customer queries in a timely manner.
- Establish strong internal stakeholder relationships e.g. with risk, bankers, sales teams.
- Assist with the promotion of internal and external branding regarding trade & Working Capital.
- Minimum 2-5 years relevant experience in Banking, Trade Operation or Financial Services, incorporating trade finance, Working Capital finance or cashflow lending is advantageous
- Proven track record of building and maintaining strong customer relationships
- Customer-centric thinking, with clear communication skills both written and verbal
- Strong financial acumen including Working Capital cycle and financial analysis
- Excellent stakeholder engagement, influencing and relationship-building skills
- Strong drive and passion around delivering market leading trade & Working Capital products to our customers