Address49120 – Senior Manager Healthcare: Business Banking
Full-Time Permanent
Location: Sydney
Hybrid working
How will I help?
As the Senior Manager Healthcare, your primary purpose is to drive balance sheet growth and improve customer satisfaction across the healthcare portfolio in business banking through development and execution of the end to end strategy.
You will be accountable for identifying opportunities for new or improved propositions and experiences through deep understanding of customer needs and customer & banker feedback. Cross-functional stakeholder management and collaboration to co-develop compelling propositions across the end-to-end customer journey, and drive to implementation. Scope, design and test new and/or improved customer experiences through the application of customer insights and testing, understanding needs, behaviours and attitudes delivering improved customer satisfaction. Manage profitability, working closely with stakeholders in the business to drive sustainable growth.
Key Responsibilities:
- Develop and implement initiatives that meet the unique needs of targeted business segments and industries to drive sustainable net market share growth.
- Draw on the organisation’s resources, including 1st and 3rd party customer data and insights to create propositions and experiences that generate future growth and differentiation in addition to driving customer loyalty and retention.
- Drive pipeline growth through targeted business development activities, market activation and supporting on transactions.
- Identify the needs of the target business segments and industries to ensure customers have the right lending products to meet their needs.
- Work alongside other relevant business units and divisional stakeholders to design the desired end-to-end customer experience journeys in the assisted sales channels.
- Monitor market and customer insights to anticipate future trends and optimise the customer experience in targeted channels to ensure competitive advantage through relevancy and desirability.
What’s in it for me?
You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is creating better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?
- An innovative problem solver who excels at making the complex simple, and the simple compelling.
- Strong understanding and experience in utilising customer insights, data and market research to inform proposition development.
- Healthcare sector knowledge and experience.
- Ability to utilise effective influencings and negotiation skills and stakeholder management to deliver key initiatives to drive business outcomes
- Strong business and commercial acumen.
- Strategy development
- Project management
- Understanding and knowledge of the business segments and assisted sales channels.
- Effective communicator, with the ability to influence without authority, using data and customer insights to challenge.
What’s it like to work there?
We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
How Do I Apply?
Start here. Select the APPLY or APPLY NOW button.
At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email ***************@westpac.com.au.
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email ***************@westpac.com.au
Please ensure you have spoken to your People Leader before submitting your application.
Our people are our highest priority, and we are committed to placing our redeployees in available roles before we review other applicants.
