Senior Monitoring & Reporting Specialist

This is a unique and exciting time to be a part of the Tech & Data Services team at Western Power. We are at the forefront of the energy transition in leveraging existing and new technologies, including microgrid, stand-alone power systems (SPS), battery storage solutions and incorporating increased levels of renewable energy such as roof top solar into the energy system. We're transforming the electricity network ensuring a cleaner, brighter and more resilient energy supply for the next generation. 

We're also working hard on enabling the decarbonisation of the energy system by converting more of our energy consumption to electricity, including electric vehicles (EVs) as well as other initiatives to enable industry sectors to reduce emissions by making the switch. 

The transition to the energy system of the future is reliant on innovation in the Tech & Data Services space. Longer term, we’ll be focusing on the establishment of foundational services, provided in an efficient, reliable and highly accessible manner. We will apply a lifecycle management approach to these services, so we are accountable for the strategy, implementation and ongoing operation of our products.

We support Western Power’s objectives through fit-for-purpose data so the business can extract maximum value from our assets in any work location. We need your support to ensure appropriate techniques and tools are used to deliver solutions to the business that they can use to generate insights that yield better & faster decisions, using data they can trust and understand.

We believe that Tech & Data is the best place to be in Western Power because it’s not often that you get the chance to establish a whole new capability within a large organisation in WA. Everyone in the team is passionate about making it work and making it work well; we’re a hands-on, conscientious bunch, and always look for opportunities to improve. Tech & Data Services is the ‘engine room’ but we’re not just stoking the boilers, we’re developing the machine. Keep reading if you’d like to learn more!

We currently have an exciting opportunity for a Senior Monitoring and Reporting Specialist at Perth CBD Office, on a Full-time Permanent basis.

About this role

As the Senior Monitoring and Reporting Specialist you will be responsible for maximising the use of Western Power’s monitoring tools to drive reliability, and efficiency of the cloud/infrastructure platforms and applications within the organization. 

This is a newly created position which will give you the opportunity to develop and implement our monitoring capability as it is insourced from one of our service providers, which will allow for a clear and concise understanding of asset costs and utilisation optimisation, to enable more informed decision making.
 

• Provide a clear presentation of the current state of infrastructure and cloud services, and applications
• Through centralised visibility of the many existing, siloed monitoring and logging platforms, identify patterns, trends, and anomalies to provide actionable insights to stakeholders
• Identify and record relationships between IT systems and services, and the business applications they support, and store in a single source of truth to provide rich decision enhancing data to all IT processes and lifecycle stages
• Design and create regular reports, dashboards, and visualizations that effectively communicate performance metrics, trends, and other relevant information to stakeholders at different levels of the organization
• Maintain comprehensive documentation of monitoring systems, processes, and procedures, including setup instructions, troubleshooting guides, and best practices, to ensure continuity and knowledge sharing within the organization
• Stay up to date with emerging monitoring technologies, tools, and industry best practices, and propose enhancements to existing monitoring processes and systems to improve effectiveness and efficiency
• Collaborate with internal and external stakeholders to understand their monitoring and reporting needs and provide timely and relevant insights to support their decision-making processes
• Provide the ability to accurately track and monitor spend against budget to facilitate timely forecasting
• Implement robust standards and guidelines to ensure compliance with industry data privacy regulations, and Western Power policies

About you 

We are seeking someone with experience and attributes that include:

• Tertiary qualifications in an Information Technology discipline with 5+ years’ experience, or at least 8+ years’ experience in Information Technology or related discipline
• Extensive understanding of information technology and industry trends
• Significant experience in a large complex ICT environment with a strong focus on providing cloud, infrastructure, or application support services to service levels
• Strong analytical, problem solving and solution identification skills
• Strong verbal and written communication skills and presentation skills
• Experience with infrastructure and/or cloud monitoring tools
• Excellent customer focus background with commercial awareness and strategic thinking capability
• Experience with service management toolsets such as ServiceNow

Joining Western Power

At Western Power, we live and breathe our values. Here’s how the Tech & Data Services team align...
 

Safe & caring – Safety is critical to our business; we are not only passionate about our physical safety, but the psychological safety of our people. We are also keen to drive technology solutions to alleviate risks.  

Results focussed – Our customers and communication are at the core of Western Power’s purpose, and digital technology is rapidly changing how we engage and improve our customer experience. We set challenging goals, work hard and hold ourselves accountable to deliver. 

Acting with integrity – Tech & Data Services execute the required work to support the organisation and do the right thing by the people of WA. We build trusted relationships by being open and honest.

Working together - Teamwork for Tech & Data Services extends well beyond our technology colleagues; we need to understand and collaborate throughout the business and with our external stakeholders for Western Power to meet the needs of our customers. 

Always improving – It’s integral to our success as a business that we always improve; it’s our obligation to continuously do better on behalf of our community. In Tech & Data we do this by staying current on new technologies and patterns, sourcing and combining the best thought leadership from our partners and industry experts, evolving the way we deliver products to our customers and the Western Power organisation to ensure we provide efficient and effective systems and services.  

What’s on Offer?

At Western Power, the secret to our power is our people. As an employee, we offer you:

• Competitive remuneration
• A safe and sustainable workplace
• Equal opportunity employment
• Personal development and training opportunities
• Flexible work arrangements
• An award-winning employee recognition programme.

Important information

Does this sound like a journey you’re keen to be a part of? Express your interest by clicking the ‘apply’ button and sending us your CV.

We are committed to building a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, people from diverse cultural and linguistic backgrounds, women, young & mature age workers & the LGBTQI+ community.

Join us and play a part in powering the future of Western Australia.

Applications close on 23rd February 2024

Submit your application by clicking the ‘apply’ button.