Senior Partnering & Performance Manager

Open to all icare offices

• Two permanent full-time roles in our Strategic Partnering & Performance team
• We have offices in Sydney-CBD, Parramatta, Newcastle, Gosford & Wollongong
• Excellent company culture, hybrid/flexible working model & competitive salary

 About the Role

We have two new permanent full-time opportunities for Senior Managers to join icare’s Worker’s Compensation Strategic Partnering and Performance team. The purpose of these roles is to facilitate the achievement of the Workers Compensation Scheme Principles and build strong and functional relationships between icare and one or more Claims Service Providers (CSP’s).

To be successful, you will need to have experience in the application of commercial, claims, and/or strategic provider management to manage and balance the inputs from icare on our partners, against core contractual and legislative requirements.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• Comprehensive learning and development support aligned to icare’s Core Capabilities
• Our People Awards: On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same and this role will encompass a wide range of activities; the key areas of responsibility will entrust you to:

• Work in partnership with the counterpart Relationship Manager (at the CSP) to foster a positive and collaborative relationship between icare and the CSP and facilitate communication between icare and the CSP.
• With the Head of CSP Partnering & Performance build strategies and manage the commercial and contractual relationship with the CSP.
• Manage and prioritise critical, contractual actions with other specialists across icare including but not limited to technical teams, SMEs, project stakeholders, Commercial and Finance divisions, and change partnership areas.
• Manage triage, communication, and resolution where risks or issues are identified which impact CSP performance and engagement.

Skills & Experience

• Expertise in Workers Compensation Claims with extensive experience in similar roles involving claims strategy and strategic relationship management.
• Seasoned experience in vendor management, commercial management, contract and supplier relationship strategy development and management.
• Leadership experience with technology, contract or process-based change projects and knowledge of change management principles, methodologies and tools.
• Stakeholder relationship management expertise with the ability to drive positive outcomes through collaboration and influence.

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work. 

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.