Address Open to all icare offices
Permanent full-time role, supporting Legal Service Provider engagement
Can work in Parramatta, Sydney-CBD, Newcastle, Gosford or Wollongong
Hybrid/flexible working model, positive work culture & competitive salary
About the Role
This strategic relationship management role will facilitate the achievement of the General Lines (GL) Claims Principles and objectives, and build strong, functional relationships between icare and the GL Legal Service Provider (LSP) panel. You will balance partner and stakeholder management, with a data-driven approach to performance decision-making, operational efficiency and optimising the GL LSP strategy. A critical requirement of this role will be the use and analysis of data to gain insights and understand the service performance and the legal spend across the LSP Panel.
Benefits
A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
Comprehensive learning and development support aligned to icare’s Core Capabilities
Our People Awards: On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
Access to our Employee Assistance Program
Duties
It’s an exciting time at icare where no two days are the same and this role will encompass a wide range of activities; the key areas of responsibility will entrust you to:
Develop a strong understanding of icare’s purpose, demonstrate organisational awareness, and see the bigger picture while working towards objectives.
Work and think independently, whilst collaborating and communicating effectively with the LSPs, the Partner Performance team, Technical Claims Managers (TCMs), icare’s Data Insights/Reporting teams, and the Claims Service Provider (CSP).
Providing advice and guidance to the LSP panel, promoting consistently high-quality partner performance, contract compliance, operational excellence, and continuous improvement.
Monitoring and evaluating service delivery and outcomes, taking timely action to ensure compliance with contractual and regulatory requirements, and GL Claims objectives are being achieved.
Day-to-day engagement with LSP firms, TCMs, CSP and Agencies, to foster a positive and collaborative relationship, resolve issues and identify areas of improvement and initiatives to achieve Scheme objectives.
Work in partnership with the counterpart Relationship Manager at the LSPs to facilitate and build processes and rhythms, for clear and timely communication between icare and the LSP panel.
Draft reports, develop business documents, operating procedures, and champion the work of the team, helping design and pilot business processes.
Manage and prioritise critical, contractual actions with other specialists including but not limited to TCM teams, Data and Insights Teams, the CSP and project stakeholders.
Skills & Experience
5 or more years relevant experience in a similar stakeholder relationship management or strategic provider environment, driving positive outcomes through collaboration and influence.
Seasoned experience in vendor management, contract and supplier relationship strategy development and management.
Knowledge of insurance claim and legal practices across multiple lines is desirable.
Be clear thinking with a creative and innovative approach to dealing with problem solving and challenges.
Exceptional communicator with influencer/negotiation skills and a collaborative approach.
Culture
We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.
About the Company
We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
For more information about icare visit our website
icare operates a direct sourcing model so no agency introductions will be accepted
We are a Circle Back Initiative Employer – we commit to respond to every applicantA talent pool may be created through this recruitment process.
Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.
