Senior Product Designer

Help us deliver like never before   

We’re looking for a Senior Product Designer to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian's love and trust, while delivering a sustainable future for Australia Post, and you could be part of that.   

We're empowered to deliver for our teams and to delight our customers. We provide an inclusive and supportive environment that nurtures talented people, trusts our teams to deliver their best, and leverages modern work practices and technologies. It's an unexpectedly dynamic and collaborative culture that feels more like a start-up than a 213-year old icon.   

What you’ll deliver with us  

As our Senior Product Designer, you will support the Lead Designer and Design Director by supporting a team of Product Designers taking on complex tasks and transforming them into elegant, accessible, hard-working interfaces that millions of people use each day—from the first-time user to the digital native. Working on our flagship products you will be comfortable with transforming complexity into simple customer products.  

Achieving this goal requires leadership skills and collaboration with teams of other design tribes, researchers, product managers and developers throughout the delivery process—from outlining a vision, creating user flows and wireframes, to building user interface mock-ups and prototypes.  

At each stage, you will anticipate what our users need, advocate for them and ensure that the final product aligns to our principles of being effortless, smart and exceptional.  

You’ll also    

• Drive the experience design within agile projects and programs across the enterprise. 
• Contribute to, drive and support the product design tribe. 
• Concept, design, test and optimise highly accessible experiences.  
• Utilise best practices, assist and guide the product design team and ensure exceptional design quality.  
• Drive and uphold the customer experience as a key deliverable for all projects. 
• Collaborate with the Enterprise Services research and design team and project/program teams to deliver great digital experiences. 
• Play a key role with the product design Community of Practice, evolving and ensuring adherence to global design patterns. 
• Provide design and digital leadership to the digital team and the wider business. 
• Provide design leadership and influence to ensure the customer is represented when balancing experience (desirable), business (viable), and engineering (feasible) needs in their respective projects. 
• Lead the creation of user experience deliverables such as user journeys, visual design, design patterns, and prototypes. 
• Provide design leadership for user-centred design activity on projects, creatively solving problems at all levels of detail: from the big picture to the small detail. 
• Work with research teams to carry out customer interviews, usability testing, qualitative and quantitative research to uncover insights and drive validation of concepts. 
• Effectively communicate conceptual ideas, research findings, detailed design, and design rationale both verbally and visually to different audiences and varying levels of the organisation. 
• Be a champion for, and uphold, design and craft standards and continually strive to exceed customer expectations. 
• Actively collaborate with the senior design team and contribute to our Design System, establishing global patterns for consumption across all products and platforms. 
• Actively contribute to weekly team discussions, meetings and presentations on user experience, interaction and visual design across projects. 
• Active engagement with the design tribe, from day-to-day communication, through to craft and quality of execution. 
• Push creativity, challenge established thinking and processes, and discover new ways of approaching (and solving) a problem.  

You’ll need    

• 5 years’ experience in a similar role. 
• Demonstrable experience with a focus interaction design and/or user experience design, and a portfolio of work displaying your capability in solving customer problems in an enterprise environment. 
• Strong attention to detail and highly developed organisational skills including the ability to prioritise tasks and meet ambitious deadlines while maintaining high quality craft execution. 
• Strong knowledge and experience with user interface design processes and methodologies. 
• Experience mentoring other designers within a design tribe in a large corporate or agency setting. 
• Experience working with clients (or internal clients) and cross-functional development teams. 
• Ability to understand complexity, and visualise abstract ideas and concepts. 
• Experience with digital products, including digital strategies and roadmaps in a large organisations. 
• The ability to manage ambiguity, work autonomously, and multi-task in an agile environment. 
• A self-starter who will bring original ideas and fresh approaches to each project they work on.  
• Strong understanding of customer centric practices across digital and omnichannel ecosystems. 
• An impressive background with experience creating interfaces, large-scale websites, or applications. 
• Proficiency with design, collaboration and prototyping tools, design systems and project management applications. 
• Solid awareness and love of new platforms, technologies, and trends of the digital channel. 
• Highly developed communications skills both written and oral. 
• Strong analytical, conceptual, and problem-solving skills with an ability to understand customer needs, motivations and behaviours and translate them into actionable deliverables.  
• Excellent interpersonal, communication, negotiation, and collaboration skills. 
• Empathy for the customer with the enthusiasm to create progressive experiences. 
• Knowledge of front-end and/or native mobile technologies. 
• Good knowledge of accessibility & WCAG standards. 
• A passion for all things digital. 

We’re delivering together  

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.  

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are also the largest organisation in Australia to successfully achieve Disability Confident Recruiter status and are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability. If you have any questions, please contact our Diversity & Inclusion team on  

One last thing  

Research shows that women and people of colour are less likely to apply for roles if they don't meet every qualification. If after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our purpose, the determination to face a challenge and a willingness to grow and learn, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you.