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Form of work
SalaryService Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021.
The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. We work flexibly and remotely, using our workspaces in Footscray and Ballarat for onsite collaboration. We have a mature digital services platform of contemporary cloud-based infrastructure, technical architecture and scalable and reusable common capabilities, with real-time integration into agency legacy systems.
About the role
Reporting to the Design Manager you will combine your end-to-end product design skills to problem solve and create compelling, personalised experiences that support and empower all Victorians. Think low/no touch, effortless interactions which follow universally accessible patterns. You will Partner with cross-functional iterative product teams, working closely with product managers, product owners, content designers, architects, engineers, researchers and other partners to translate interaction and visual interface experiences into reality within the Service Victoria app.
Our ideal candidate
- Demonstrates having led the gathering of data and insights through research to drive design solutions that are aesthetic, exhibit originality and innovation, considering the end-to-end customer experience, and validating solutions through testing. Has a strong understanding of incorporating user and customer-centric approaches and applying data when testing and validating.
- A solid background in UI app design experience at an enterprise or scaled level. Has contributed to and helped to grow integrated design systems, considering digital inclusion and design for our customers who have accessibility needs.
- A strong understanding of visual design and web design foundations, including typography, grid systems, Atomic Design Methodology, Responsive Web Design, designing for mobile apps using HIG and Material Design; and advanced proficiency in design tools, such as Figma for high-fidelity UI designs, Figjam or Miro for collaboration, and Jira for project management.
- Demonstrates having worked in cross functional product teams, managing stakeholders both internally and externally, moving design work through stage gates end-to-end. Strong communications, relationship management, and presentation skills are key to this role. Can advocate for great design outcomes within regulatory and policy requirements.
- Extensive experience in commercial design, either in an agency or client/corporate setting. Qualifications in design, technology, or a related field are advantageous. Formal training in human-centered design, animation, UX, or research is highly desirable.
You will have the exciting and rare opportunity get involved in building a modern and innovative government department, that will transform government services. You will be working with a growing team of enthusiastic professionals with highly skilled leaders in an environment that will support your growth and development. You'll also be able to build connections across the Victorian Public Sector.
Service Victoria is a diverse and inclusive workplace and is committed to providing flexible working arrangements.
We are committed to supporting our employees balance their work and life commitments. All roles at Service Victoria can be worked flexibly. We recognise that providing flexible working arrangements is not only important to our employees but also underpins a diverse, inclusive, adaptive, and high-performing workforce. The nature and scope of flexible options available will depend on the nature of the position. Applicants are encouraged to discuss flexible arrangements with the hiring manager during the recruitment process.
This position is only open to applicants with relevant rights to work in Australia.
How to apply
Apply before the advertised closing date and all applications should include:
- a resume; and
- a cover letter which addresses the key selection criteria (within two pages)
