AddressBrighter Futures Start here
As Australia’s biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. Our diverse and inclusive 47,000 strong team in Australia, New Zealand and all around the globe come together for a common cause. Giving families easy access to our on-trend products and incredibly low prices – it’s the heart of everything we do.
As a leader in the retail market, we’re optimistic about our future and yours. We’re relentless in our pursuit for results, by changing at a rapid rate and by giving you challenging work that you’ll be proud of. We celebrate your uniqueness and individuality. Because at Kmart it’s not just what you do, it’s who you are that makes every day living brighter.
Join the team
We have a magnificent opportunity for a talented Senior Product Manager – Customer Data to join our high performing and collaborative product team. With Customer Data as the core area of remit, this role is responsible for leveraging our data to develop personalised omni-channel experiences that have respect for customer privacy at its core.
What you’ll be doing:
Championing the use of Customer Data to identify trends and opportunities for business growth, while prioritising data security and privacy in accordance with relevant Australian legislation and industry best practices.
Leading product discovery, creating a product vision, and contributing to the overall product roadmap that delivers organisation-wide goals and objectives in the relevant domains.
Collaborating with cross-functional teams, including IT, marketing, and data analytics, to ensure the seamless integration of Customer Data into product development processes, driving innovation and maintaining data compliance standards.
To be successful in this team you will have:
Strong practical understanding of SPAM and Privacy act as it applies our digital products and marketing communications processes (essential).
Experience in managing Customer Data and communications consent products (essential).
Significant demonstrated experience as a Product Manager (essential), or as a Senior Product Manager (preferred).
Extensive experience in developing product roadmaps that are informed by robust customer and market analysis (essential).
Experience in leading multi-disciplinary teams to define a customer centric end to end experience.
Experience in leading Agile teams.
Passion for improving efficiencies, processes and delivering delightful customer experiences.
Exceptional planning, communication, presentation, negotiating and influencing skills.
Demonstrated capability to think strategically and understand business dynamics.
Well versed with product life cycle, SDLC, MVP, and iterative development.
Highly analytical, ability to capture and use data and insights to drive decision making.
Experience in understanding user needs and able to drive business outcome.
Preferred Formal Education/Qualifications:
Degree or professional qualification in a relevant area such as IT, Product Management, Business, Communications, Marketing or similar
Experienced in IT product management, specifically with Customer Data products and extracting value from Customer Data assets
Demonstrated ability to provide product vision, strategy, and leadership
Ability to lead change, representing end users’ interests whilst influencing/motivating others effectively.
Excellent customer research, market analysis and analytical and problem-solving skills with an ability to tell a concise story leveraging qualitative and quantitative analysis
Excellent communication skills – persuasive and open communicator
Ability to translate customer needs to product and technical requirements.
Industry aware, uses knowledge to position products/services within a competitive landscape. Stays abreast of emerging technologies to influence product decisions.
Benefits we’ll offer you:
Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy.
A team member discount card that gives you a discount at Kmart, Target, Bunnings, and Officeworks.
Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health - with over 60 suppliers!
We want you to feel rewarded for your commitment and hard work that's why everyone gets the opportunity to participate in a bonus program.
Free onsite parking when you're required to come into the office.
We offer inclusive parental leave and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstances.
A dynamic learning and support program.
Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor.
In-house café that serves breakfast, lunch and includes a collaborative space to work in.
Reflection room, space for prayer, meditation, or time for yourself.
Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes.
Regular product sample sales with tonnes of discounted items to purchase.
Wesfarmers is Kmart's parent company and each year eligible employees can elect to purchase shares through a salary sacrifice arrangement.
Great career opportunities across the broader Wesfarmers Group.
We’re here to make everyday living brighter
From humble beginnings in Burwood East, Victoria, in 1969, we’re now an essential part of 300 communities, and proud of it! From bedding to apparel to kitchenware and beyond. We’re designing and creating the products people reach for every day.
In-store, online, or Click & Collect – getting the products we love into the hands of happy customers is what we aim to do best. From the remote outback to coastal towns and big cities, and everywhere in-between. We’re progressive in our pursuit to create seamless customer journeys for satisfied shoppers.
A place you can belong
At Kmart, we celebrate the rich diversity of the communities in which we operate and are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe irrespective of your gender, ethnicity, indigeneity, religious beliefs, education, age, disability, family responsibilities, sexual orientation and gender identity and we encourage applications from all candidates.
We believe that everyone should have the opportunity to do well when applying or working at Kmart, therefore we encourage you to let us know by emailing diversity@kmart.com.au if you would like any adjustments.
As part of our recruitment process, we will be conducting Pre-Employment Checks with our successful candidates – this will include a police check. Talent Acquisition will provide further updates to candidates as they progress through our recruitment process.
“We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant”
