Senior Manager Home Product

The RoleYou’re part of the Chief Customer Office. Or CCO as we like to call it. We’re a customer-obsessed bunch, committed to helping Australians own their own home. Together, we manage the entire customer experience. From attracting new customers through our strong brand and clever propositions, to retaining them and making them brand advocates through our award-winning service and support.

These are the departments within CCO:

• Branches
• Broker and Insurance
• Customer Contact and Operations
• Customer Experience
• Corporate Affairs and Sustainability
• Digital
• Marketing
• Product

As the Senior Manager, Home Lending Product, you will lead the product design, pricing, performance reporting, forecasting, risk, and compliance of Great Southern Banks Home Loan Product suite. You will ensure we remain competitive in this vital market segment, ensuring we meet the expectations of our customers. You collaborate proactively across the organisation to optimise pricing, marketing, risk settings, sales, and operational processes to deliver Home Loan solutions for our customers.

You will lead, coach, and guide a high performing and committed team to take ownership and accountability for the end-to-end delivery of Home Loan products and support their career development.

This is a full-time permanent position based in our Brisbane head office in the CBD.

Your reporting lines

You will report into the Head of Products who is accountable for the revenue for the Bank and having the right product strategy to support the growth and delivery of customer focused propositions for all bank products.

Your Responsibilities

Product strategy

• You lead the development and execution of the Home Lending Product Roadmap, with collaboration across the enterprise including Customer Experience, Marketing and Digital teams to develop customer focused products and propositions.
• You will work with team members across the wider business including but not limited to finance and treasury to ensure forecasting is accurate and well considered market conditions and competition.
• You have a strong understanding of the home loan market and the Australian Retail Banking landscape.

Pricing and revenue

• You proactively scan the market, review customer insights, market statistics and analyse portfolio data to identify pricing and revenue opportunities.
• You develop and recommend appropriate pricing strategies to ensure we remain competitive and meet our Net Interest Income targets.

Management of Great Southern Bank’s participation in Government home buyer schemes

• You will, along with your team, manage our participation in Government home buyer schemes.
• You will ensure we fulfill our obligations with respect to our scheme compliance obligations and will work with the teams to ensure we have the appropriate design and controls for execution.

Product Governance and Compliance

• You will ensure we fulfill our obligations with respect to our product governance requirements and will work with specialist stakeholders to ensure we meet them.
• You will ensure compliance of Great Southern Bank’s home loan product portfolio. You identify risks and take action to ensure our business and customers are protected by removing risks or implementing controls.

Your Experience

• 10 plus years’ experience in a Product Management or similar role in Retail Banking (or Financial Services)
• Strong prioritisation and organisational skills with the ability to lead initiatives and make appropriate decisions in-line with authority
• Strong research, data, and analytical skills, with the ability to manipulate, interpret and draw conclusions from data
• Excellent verbal and written communication skills with the ability to communicate and influence effectively at all levels and across different audiences
• Knowledge of Retail Banking products, lending products preferred
• Ability to build strong working relationships and partnerships, influencing and persuading as appropriate.
• You excel at problem-solving qualitative and quantitative challenges, and you can effectively work on multiple projects in parallel.

Your QualificationsYou have completed a degree or higher in business, finance, or marketing.

A Little Bit About Us…

For over 75 years, we’ve been putting our customers first, and today we look after the financial needs of more than 380,000 Australians. We have recently changed our name from CUA to Great Southern Bank but we remain customer-owned and firmly focused on helping all Australians own their own homes.

We’re ambitious and as we continue to grow, we are investing significantly in technology, products, and people. We have a culture that's fun, approachable, and supportive - allowing our team members to be their best every day, whether that's at work or at home.

We're hugely excited about the journey ahead and are looking for talented and enthusiastic people who want to be part of a winning customer team. If you are motivated, energetic, and dedicated to helping our customers achieve the great Australian dream, we want to hear from you!

Questions? Please contact Danielle Moore from our Talent Acquisition team – **************@gsb.com.au

At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected.We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers.We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day.