Senior Product & Service Advisor , Transport And Main Roads

As a Senior Product and Service Advisor, you will proactively assist business units to meet their objectives by assisting to ensure that products and services supplied to them by Information Technology Branch (ITB) are sustainable, continue to meet their needs, provide value for money, and are continuously improved over their full lifecycle.
Job details Position status Fixed Term Temporary
Position type Flexible full-time
Occupational group IT & Telecommunications
Classification AO6
Workplace Location Brisbane - North
Job ad reference QLD/540640/24
Closing date 07-Feb-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration 30 June 2024 with possible extension
Contact person Felix Padovan
Contact details Ph: (07) 3066 1041
Access the
As a member of a small team of service specialists, to the ongoing development of effective service frameworks, processes, and artefacts used by the ITB to deliver on its mission to guide and provide innovative, reliable and secure ICT solutions in partnership with our customers.
Some of your responsibilities will include:

• Function as a trusted advisor to customers in relation to ITB's products and services by understanding customer organisational drivers and desired outcomes.
• Establish and Maintain collaborative networks with business and other stakeholders.
• Respond to changes in customer needs and expectations.
• Maintain a professional customer focus.
• Facilitate workshops to clarify and negotiate business outcomes.
• Interpret business needs and translate those into functional and non-functional requirements and software specifications where necessary.
• Negotiate effectively with customers to identify needs and business solutions.
• Develop strong relationships with business and ICT technical staff on the requirements that inform ICT service design.
• Develop and Maintain Service Plans, and other key service management artefacts, that underpin the delivery of ICT services to customers within a large, diverse and geographically wide-spread organisation.

Applications to remain current for 12 months.
Job Ad Reference: QLD/540640/24
Closing Date: Wednesday, 7th February 2024
Further information
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Documents
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