AddressThe Company
Join a people-first services provider where your well-being is their top priority. With an established team and plenty of support, this business offers a rare opportunity for development and growth within a fun and friendly atmosphere. Our client has a customer-focused approach and embraces new technologies wherever possible to ensure customer needs are consistently exceeded. Ideal location, mins from the CBD.
The Role
You will be part of a team that provides support to customers to resolve level 2 and 3 technical issues and includes identifying and diagnosing issues, categorising, recording reported queries, and providing solutions. This role also includes customer project work as required. Experience with networking and a focus on security would be beneficial.
Main Responsibilities:
- Providing customer-centric technical support for customers computing environments and corporate networks.
- Providing solutions to software, hardware, and system issues by researching problems and questions, diagnosing, troubleshooting, and applying available information and resources.
- Solving issues that do not have documentation by walking customers through established processes for solving problems over the phone or/and in person and utilising critical reasoning in solving the problem.
- Developing and maintaining documentation for technology and business processes for end user support.
- Undertaking Infrastructure Project work both in office and on site.
Key Skills and Experience:
- Be an experienced tech generalist with a specialty in networking / security
- Provide leadership and mentoring of the Level 1/2 Engineers
- Have an advanced understanding of computing, networking etc
- Possess very good verbal and written communications skills
- Possess good interpersonal skills
- Be able to work independently and in teams
What’s on Offer
Dynamic and supportive work environment with a collaborative team spirit. Opportunities for professional development and growth. Company benefits and flexible working arrangements. If you reside in Perth, WA and have the relevant skills and experience, please feel free to reach out to Michael McVeigh to discuss further.
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