Senior Rto Client Services Officer/Team Leader

Great opportunity for a person with strong administration and VET experience to join an exciting and growing RTO.

MTA Institute is a Registered Training Organisation (RTO No. 31529) looking for an enthusiastic, dedicated and self-motivated candidate to join our team. 

Working as part of a successful RTO, the right individuals will possess good organisational skills, a desire to work and perform as part of a team whilst having the ability to think on their own feet and possess a strong understanding of office administration functions.

Previous experience in a similar role within VET would be looked a favorably along with;

• Proficiency in using student management and learning management systems (ideally, Wisenet, aNewspring and Readyskills)
• Proficient in Microsoft Office 365 suite
• Exceptional attention to detail and communication skills
• Knowledge of ASQA and VET Quality Framework, including the Standards for RTOs 2015, and/or the ability to develop the knowledge required
• Ability to thrive in a fast paced and dynamic environment
• Strong understanding of compliance adherence needs

Essential Criteria

• Minimum of 5 years previous administration experience with Customer Service skills
• Previous management experience in a similar role
• Strong communication and interpersonal skills
• Previous RTO experience is highly desirable
• Self-motivated with demonstrated ability to be able to work alone as well as a team in a busy environment
• Demonstrated time management and organisational ability skills for managing conflicting priorities to deliver work within expected time 
• Good work ethic, reliable and contribute effectively to the Client Services team
• Reliable and positive attitude
• Current drivers’ licence