Address Permanent
Full-time (average of 38 hours per week)
The City of Rockingham is an award winning local government located 40km south of the Perth CBD and is known as the place where the coast comes to life. One of the fastest growing local governments in the south metropolitan area, we are responsible for the provision and delivery of high quality services, facilities and events that meet or exceed community expectations. Providing a safe and healthy workplace for our employees is important to us and we are committed to employing team members who share the City’s Values of Recognition, Ethics, Service, Professional Development, Empowerment, Communication and Teamwork – RESPECT. These Values are incorporated into all aspects of employment at the City.
Our dedicated Service Desk team provide exceptional ICT technical knowledge and support as a single point of contact between users and the City’s ICT services. Reporting to the Service Desk Lead you will support and enhance this service delivery by being the point of escalation for those unique and complex issues that require further expertise and experience to resolve. With a service ethos committed to resolve issues and minimise system downtime, you will also complete standard set up activities and use appropriate tools and methods to address users’ support queries.
This role requires a comprehensive knowledge of Incident, Service Request and Problem Management ITIL processes, Microsoft Windows operating systems, end user hardware (desktop and mobile devices) and all software installation and configuration. An understanding of Microsoft Server and Messaging solutions (Active Directory, Group Policy and Exchange), Microsoft System Centre Configuration Manager and TCP/IP networking is preferred.
You have excellent written and verbal communication skills with the ability to provide guidance and support in layman’s terms, with a demonstrated analytical and systematic approach to issue resolution. A tertiary qualification in Information Technology and ITIL 4 Foundation, or demonstrated capacity and commitment to progress towards achieving either of these, is required.
Tell us how you are the perfect match for this role, and make sure you specifically address the following as part of your online application:
Excellent written and verbal communication skills.
Comprehensive knowledge of Microsoft Windows desktop operating systems, end user hardware (desktops and mobile devices) and software installation and configuration.
ITIL 4 Foundation qualification, including the comprehensive knowledge of Incident, Service Request and Problem Management ITIL processes.
Tertiary qualification in Information Technology or demonstrated capacity to progress towards achieving these qualifications.
We are offering a gross salary of $82,627 per annum, and:
11% superannuation with the option to co-contribute up to a further 5%
A variety of health and wellbeing programs including a physical health reimbursement subsidy payment of up to $150 per annum, free flu vaccinations, free skin cancer checks, mental health programs and Employee Assistance Provider (EAP) services
Flexible working arrangements, including rostered days off and two additional paid days of absence per annum
A culture of learning with training/development opportunities including paid study leave and study fees
Salary packaging opportunities for motor vehicles, etc.
An information package, including the position description, is available on our website.
Applications will be accepted until 4pm, 1 March 2024.
This process may be used to fill future similar permanent or fixed-term positions that may become available in the City during the next 12 months.
The City of Rockingham encourages all candidates to apply including those from diverse backgrounds, including Aboriginal and Torres Strait Islander people, people living with disability.
