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Form of workMiele's international reputation for the quality of its domestic and commercial appliances, together with its unrivalled level of service and an innovative sales strategy have placed it at the forefront of the Australian and New Zealand market. Miele’s culture, entrenched in the ideology of “Immer Besser” (Forever Better), is one of growth and commitment to continuous improvement.
An exciting and rare opportunity exists for a passionate, motivated and enthusiastic Senior Service Technician to join our Miele Professional team in Keysborough, Victoria on a permanent, full-time capacity! This role plays a crucial part in supporting your own team of Professional Service Technicians to help them exceed customer expectations in the commercial appliance market.
We're looking for someone who:
- Has great people management skills and enjoys working within a team
- Prides themselves on providing the highest level of customer service, creating and maintain customer relationships
- Seeks employment in a premium brand with an emphasis on product quality, longevity and sustainability
- Demonstrated ability to work autonomously with regard to time management and use of resources
- Has an enthusiastic and positive demeanour, thrives on meeting and exceeding targets, and is passionate about product service!
- Carrying out quality field service repairs at the customer's premises or in the workshop
- Ensuring a positive customer experience at all times
- Accurate and timely completion of necessary paperwork and service invoices
- Management of van stock
- Be a team player with the ability to provide direction when needed to fellow Service Technicians
- Handling and resolving customer complaints in the field within company guidelines
- Have an ‘A’ Grade Electrical License or equivalent or, Restricted Electrical License or equivalent
- Current and valid full VIC driver's licence
- COVID vaccinated or exemption
- Yearly influenza vaccination
- Sound technical knowledge of electrical and mechanical fault finding through effective problem-solving skills
- Have a gas, refrigeration, household appliance or white goods background (advantageous but not required as we provide extensive product training)
- Genuinely enjoy meeting and interacting with customers
- Embrace changing technology and work efficiencies
- Experience in commercial laundry, dishwashing and/or laboratory fields highly regarded
- Proven experience in leading a team preferred
We offer all staff access to initiatives including a yearly health check and other health activities such as our Employee Assistance Program. In addition, we offer generous staff discounts on our product!
The behaviours we nurture in our company culture:
- We take it on and make it happen
- We act as leaders
- We help others to be successful
Our people are the heartbeats of our organisation and are empowered to bring their authentic self to work, united by a mutual respect for one another in a safe and inclusive workplace.Our culture of collaboration drives our diverse way of thinking and passion for continual learning and evolution.
We are Immer Besser.
