Address- ServiceNow Elite Partner - all onshore work - good worklife balance
- Flexible work and strong focus on upskilling and internal progression
- Voted #4 Best Place to work in Australia in 2021 & 2022
About the company
At AC3, our purpose is to make technology real, and as the leaders in secure multi-cloud solutions, we get to do this for our customers every day. We are an Australian owned IT Services Company, with offices in Sydney, Melbourne and Auckland, servicing over 50% of the NSW State Government and over 1,200 enterprise customers in Australia & NZ.
Our expertise:
- Cloud and infrastructure
- Cyber security
- Software and data integration
- ServiceNow
We're a company that believes in doing the right thing by our customers and each other, and delivering on our promises. Beyond getting to work with cool tech and cool clients, you'll also find real recognition and flexible work that works for you.
About the role
Our ServiceNow practice successfully won major programs of work and we're growing the team!
We are on the lookout for a solid ServiceNow Technical BA with experience across HR, Payroll and finance processes to join the team and work closely with a few of our financial services customers.
Some of your key responsibilities will be to:
- Contribute to the analysis and delivery of business process initiatives
- Organise and facilitate workshops with customers. Meeting with user groups to gather and analyse end user requirements as required.
- Create process maps and identify areas for potential improvement.
- Provide sound operational and solution options either independently or jointly with Solution Architecture/Lead Engineering.
- Develop functional specifications and document desired outcome of system enhancement/development.
- Produce technical specifications to communicate user requirements in technical terms to stakeholders.
- Coordinate User Acceptance Testing (UAT) to ensure the overall efficiency, functionality and user friendliness of system enhancements.
- Provide input directly into operational change management initiatives and training.
- Provide subject matter knowledge on ServiceNow or other relevant Product capability for our customers during engagements.
- Demonstrate detailed knowledge of products through the ability to accurately explain core system functionality, module
capability and configuration options.
Skills & Experience
- 5+ years' experience in a business analysis role
- Proven ability leading in large scale transformation in the Public/Private Sector or large commercial enterprise.
- Extensive experience across ServiceNow platform and modules such as ITSM, CMDB, HRSD, GRC.
- Experience in contributing to organisational change management efforts
- Outstanding ability to analyse, isolate and interpret business needs and develop appropriate artefacts/outputs.
- Proven ability to adapt and work under pressure in a complex
environment with multiple stakeholders and firm deadlines.
- Industry certifications such as ServiceNow Certified System Admin (CSA) and ITIL Foundation certificate
- Outstanding level of written and oral communications skills, with a confident, personable and professional manner.
Benefits
- Exciting time to join an expanding Multi Cloud Solutions Provider with excellent reputation
- ServiceNow Elite partner, AWS Premier partner and Microsoft Gold & Tier 1 CSP partner
- Work with some of the brightest minds in the Industry
- Genuine flexible work environment (WFH & Office)
- Varied engagements, environments and clients (corporate and government)
- Strong investment in training and upskilling - certifications paid for.
- Mature team environment with a high level of engagement
- Exceptional working environment and culture with NO corner cutting
- Exceptional Manager and high-performing team
- Convenient Sydney or Melbourne CBD locations
- Facilities for socialising and relaxing
- $135K - $155,000 package (base+super) + bonus + benefits per annum
Culture
As number 4 on Australia's Best Places to Work 2021 & 2022 list, it's clear that culture is a top priority at AC3 and we approach business with family values. We keep it simple and live by our fours ways of being:
- Own It: If I say I'm going to do it, I do it. And I give it my all.
- Better It: I take the current status quo and make it better.
- Brave It: I listen, say what needs to be said, and do the right thing. Especially when it's tough.
- Enjoy It: I take my work seriously, but don't take myself too seriously.
We'd love for you to experience the AC3 way for yourself!
https://www.youtube.com/watch?v=jqlXk8T8Z3I
