Senior Support Services Officer

Department for Infrastructure and Transport
Job reference: 567310
Location: 5000 - ADELAIDE
Job status: Ongoing
Eligibility: Open to Everyone
At the Department for Infrastructure and Transport, we are connecting South Australia to keep our State moving. We are responsible for delivering a multi-billion-dollar pipeline of transformative transport and social infrastructure projects, operating and maintaining thousands of kilometres of roads and managing our city’s public transport network. Our work encompasses every part of our State; from our cities to our regions, connecting and strengthening community. We value diversity and inclusion and foster an environment of collaboration, flexibility, and support for our staff.
Duties
The Senior Support Services Officer contributes to the ongoing stability of IT services and the effective provision of a wide range of critical front line support activities. The role undertakes first level software, hardware and network support for customers across the department, provides a first escalation point for the Service Desk and Service Request Management Officers, and provides assistance where required to ensure the ongoing provision of call answering services.
This role is responsible for ensuring a responsive, high quality, pro-active, cooperative and dependable level of service to customers based on our value that “our customers come first”. This includes analysing user needs and developing a rapport with our customer base for the purpose of improving customer satisfaction. The role ensures end to end management of all incidents and requests until they are resolved, including those that have assigned to another group for actioning.
This role may be required to perform after hours on call support on a rostered basis.
Requirements
ITIL Qualifications preferred.
Special Conditions
The successful candidate will be required to provide a National Police Check prior to employment with the Department. Additional employment checks may be required relevant to the role being undertaken as outlined in the role statement.
Some out of hours and weekend work, along with some intra/interstate travel requiring overnight stays, may be required.
Remuneration
ASO5 - $84,522 to $94,003 per annum
Enquiries
Ms Anne Del Nido
Manager, Service Delivery
Telephone: (08) 7133 1023
Email: Anne.delNido@sa.gov.au
Application Instructions
Applications can be submitted online by clicking the 'Apply' button.
Additional Notes
Applicants are required to submit a CV and a Cover Letter of no more than 2 pages addressing the selection criteria in the attached Role Statement.
The SA Government is an Equal Opportunity Employer and safety is a core value.
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
Applications close: 08/01/2024 5:00 PM
Attachments:
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Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.