Cellar Door/Venue Manager

We are proud to be exclusively partnering with one of Queensland’s premier wineries for the recruitment of a Cellar Door/Venue Manager.
 
This role is based in their breathtaking winery in the Southeast of Brisbane (30 minutes from Brisbane CBD).   Working with my client means being part of a passionate team that takes pride in delivering exceptional experiences to their local and international guests.
 
The Role:  
 
As the Cellar Door Manager, the role will be an ambassador of the brand, through delivering service and sharing knowledge when hosting guests.
 
You will have the responsibility for the day-to-day running of the Cellar Door/Venue. This includes opening/closing the venue, supervising, training and leading the delivery of paid seated premium wine tasting experiences and private tours.
 
More specifically, the responsibilities cover the following key accountabilities:

• Conduct wine tastings with guests
• Lead the cellar and vineyard tours
• Host tourism groups and provide leadership at private functions, events and other visitor experiences
• Promote sales of award-winning wines
• manage inventory, and ensure compliance with safety and health regulations
• Provide exceptional customer experience
• Maintain a high level of cleanliness and attention to detail throughout the establishment
• Utilise point-of-sale systems to process transactions, manage inventory, and ensure ongoing maintenance of new product additions and pricing
• Train new employees and maintain standards of service through ongoing training and development
• Monitor and manage food ordering systems, ensuring adequate supplies are available and minimising waste
• Collaborate with other supervisors and management to implement new policies and procedures as needed, working to create an efficient and seamless customer service experience between the hospitality and wine-tasting sections
• Foster a positive and collaborative team culture that encourages creativity and innovation

Weekend availability is essential and the ability to work flexible hours as required for special events. Cellar Door is generally open from 10 am to 6 pm.
 
The ideal candidate:   We seek a dynamic and passionate professional with an engaging and personable service approach. A candidate who will be excited to be part of the business.

• Have a genuine interest and passion for the wine industry
• 2+ years’ relevant experience (strong wine knowledge/bar management/wine sales)
• Team management experience (rosters, training, development)
• Exceptional attention to detail and strong communication skills
• A friendly and engaging personality with excellent communication skills
• Polished presentation and standards
• A WSET Level 2 qualification (desirable but not essential)
• Experience with food ordering systems and inventory management
• Ability to work flexible hours including weekends and the occasional evening shifts required for special events.
• A strong passion for hands-on work and enthusiasm for working in a dynamic environment.
• Must have full working rights in Australia.

The Benefits:

• Up to $85k + superannuation.
• Complimentary car park.
• A welcoming and inclusive environment where you’ll always feel part of a team.
• Long-term job security and opportunity to build a long-term career within this amazing organisation.

If you are excited by the challenge of getting into the thick of producing solid outcomes this might just be the role for you! we encourage you to “APPLY NOW”.   At The Talent Playbook, we value the time and effort taken to apply for a particular advertised role, so we will communicate with each of you with an update of your application (through a call or email).
Additional information

• Responsibility for the day-to-day running of the Cellar Door/Venue
• Conduct wine tastings with guests | Lead the cellar and vineyard tours
• Provide exceptional customer experience | Up to $85k + super + car park