Join us on our mission to make a better world of work.Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.Culture Amp is backed by leading capital venture funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world's top private cloud companies by Forbes and most innovative companies by Fast Company.For more information visit .How you can help make a better world of workAs a key member of our IT Operations Team, our Senior Systems Engineer will help us mature and scale our technology ecosystem that supports our internal operations globally.You will develop, implement, maintain, and administer our SaaS Enterprise Applications, systems and services. You'll also be responsible for implementing good engineering practices and capability; including security, patching, networking, monitoring, scaling, automation and factors contributing to overall reliability.The IT Operations Team thrives at the intersection of technology and people and is comprised of folks with strong technical, customer service, and communication skills. This role is perfect for someone who has a strong internal drive, like to solve problems, and can define their own priorities, requirements, and goals in a dynamic, fast-paced environment.Given the in-person support required for this role, it requires someone who can attend our Melbourne (Richmond) office a minimum of 3 days per week.As part of this team of amazing humans,You will:
- Provide escalated 2nd and 3rd level technical support, troubleshooting and fault rectification of issues relating to Infrastructure & Cloud services
- Proactively monitor and maintain systems and relative documentation
- Use Jira Service Management to maintain and update activities in a timely and professional manner
- Extensive hands-on experience with Identity Management Platforms (Okta + AD), Network Infrastructure & Windows / Linux environments
- Providing technical guidance and assistance to other Systems Engineers and Administrators
- Proactively ensure the highest levels of systems and infrastructure availability
- Provide broad technical support for project build, test and solution deployment activities
- Maintain high standards of change management control
- Perform problem management and root cause analysis
- Plan, deliver and report on the regular scheduled and proactive maintenance on Systems and Services
- Write scripts using PowerShell, Bash, or Python to automate tasks and processes
- Work collaboratively with other team members to troubleshoot and resolve end-to-end service issues
- You've come from a digital environment, with a proven track record in designing, building, and scaling cloud based applications environments in a secure way
- Solid understanding of a wide range of IT technologies - servers, virtualisation, networking, MDM and cloud to name just a few.
- You've a strong understanding of Atlassian Suite (Jira, Confluence & Trello)
- You've worked across a range of applications, including implementing Active Directory whilst also understanding identity management platforms such as Okta
- You're open-minded and excited to work with a host of talented people, advise and teach others while learning yourself from the amazing people we have on board at Culture Amp
- You've helped define ITSM Operational processes and procedures and worked closely with a security team to ensure the business can maintain its security posture and attain/retain various industry frameworks & certifications (SOC, ISO etc)
- You've got a growth mindset and are resilient to the needs of a hyper-growth environment
- Experience with AWS or other cloud technologies would be a bonus
- Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
- Programs, coaching, and budgets to help you thrive personally and professionally
- Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
- Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
- Team budgets dedicated to team building activities and connection
- Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
- Extended year-end breaks: An extended refresh period at the end of year
- Excellent parental leave and in work support program available from day 1 of joining Culture Amp
- 5 Social Impact Days a year to make a positive impact on the community outside of work
- MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
- Medical insurance coverage for you and your family (Available for US & UK only)