Senior Systems Officer (Audiovisual & Collaboration Products)

Employment Type: Permanent Full Time

• 38 hour working week within a flexible WFH model.
• Opportunity to work from our many offices across Chatswood, Charlestown or St Leonards.
• Attractive salary, and AL Loading.
• Drive digital transformation within Australia’s largest public health system (customisable bullet point relevant to the role.

About usWorking at eHealth NSW is more than a job. Every day, we set out to design, build and innovate world class digital solutions that will transform how healthcare is delivered to patients across NSW. It’s a genuine opportunity to join a team of technology professionals, health partners, industry leaders and academia to develop solutions that help save and improve people’s lives.Come work with usWe have an exciting opportunity in the Unified Communication Group for a Systems Engineer.Reporting into Capability Manager, Unified Communications, you will be part of the team responsible for the integration of multiple enterprise communication tools, such as integrated voice, SMS, video conferencing, meeting rooms and clinical applications into a single, streamlined interface, with the goal of improving user experience (UX) and productivity across the NSW Health system.The team supports the development and delivery of new/existing products and services in two key streams. Core platforms, applications and services is one stream delivering statewide voice, conferencing, mobile and messaging services. AV and Collaboration Products is the other stream delivering modern meeting spaces, AV, and electronic signage. We have a hybrid way of working, the majority performed remotely with regular interactions over MS Teams and face to face in Chatswood.The purpose of the role is to lead the development and enhancement of AV/Collaboration solutions; specifically focusing on Microsoft Teams Rooms and Cloud Video Interoperability (CVI). This involves understanding customer requirements, conducting research, and collaborating with cross-functional teams to create modern and innovative products to meet unified communications (UC) and conferencing/telehealth needs across the NSW Health network for both the corporate and clinical environments. You will do this by working with operation leads, product owners / senior product, other capability managers across the business, ICT / AV engineers across the organisation.Computer Manager Level 2, $124,152-$140,163 plus super and annual leave loading.For more information, read the full .What you will doAs an integral member of the Unified Communication Group , you will:

• Provide technical expertise for solutions including AV technologies, UC systems, Microsoft Teams Rooms hardware and software, and Cloud Video Interop platforms.
• Deploy and test the integration of AV/UC systems with Microsoft Teams Rooms and Cloud Video Interop platforms. This includes working closely with our partners to ensure the successful configuration of hardware devices, firmware, and software applications is completed in accordance with NSW Health Standards and Policies. Conduct thorough testing, validation and troubleshooting issues to ensure the smooth consistent deployment of solutions.
• Develop documentation, including installation guides, user manuals, and troubleshooting guides, to assist our installation partners, customers and support teams in effectively implementing and maintaining the AV/UC solutions.
• Conduct training sessions or workshops to educate customers or internal teams on the usage and best practices of the products.
• Provide technical support to; installation vendors, support teams and customers to troubleshoot and resolve any product-related issues or escalations and ensure customer satisfaction. This may involve analysing log files, collaborating with the support team, and working closely with development teams to address functionality issues, bugs or product enhancements.
• Participate in product quality assurance activities, including regression testing, performance testing, and user acceptance testing, to ensure that the AV/UC solutions, Microsoft Teams Rooms configurations, and Cloud Video Interop integrations meet the required quality standards and deliver a seamless user experience.

About youWe are seeking motivated and committed individuals with:

• Strong technical background in AV systems, UC technologies, Microsoft Teams Rooms, and Cloud Video Interop is essential. You should have a deep understanding of audio and video signal processing, network protocols, codecs, hardware devices, software applications, and integration methodologies.
• Ability to analyse complex technical issues, identify root causes, develop innovative solutions and creation of knowledge base articles is critical. You should have strong problem-solving skills to address challenges related to system integration, performance optimization, interoperability, and user experience.
• Experience in designing AV systems and collaborating with architects and builders to develop solutions. Prior knowledge with AutoCAD or similar tools for computer aided AV design development will be highly beneficial.
• Attention to detail is important in ensuring the accuracy and reliability of AV/UC solutions, Microsoft Teams Rooms configurations, and Cloud Video Interop integrations. Small oversights or misconfigurations can lead to significant functionality issues or interoperability problems. Being meticulous in your work and conducting thorough testing and validation is crucial for delivering our high-quality products.
• Proven adaptability and learning agility, the AV industry is dynamic, with evolving technologies and changing customer needs. Being adaptable and open to learning new technologies, platforms, and methodologies is essential. You should be willing to continuously expand your knowledge and skills, keeping up with industry advancements to deliver innovative and up-to-date solutions.

If this sounds like you and you’re looking for a rewarding new opportunity, we would love to hear from you.Benefits of working for eHealth NSWOur people are at the heart of who we are. We are committed to a workforce that reflects the communities we serve and actively seek to recruit people from diverse backgrounds to build a supportive and inclusive workplace. We support our people with great benefits so they can support the patients and staff of NSW Health. These include:

• Flexible work options
• Skills and leadership development training programs
• Allocated day off per month
• Salary Packaging
• Health and wellbeing programs

More information about these benefits can be found on our .Valuing diversity and inclusioneHealth NSW is committed to providing a working environment that embraces and values diversity and inclusion. We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, people with disability and LGBTIQ+, for all advertised positions and have strategies in place to support you.For more information on the strategies in place to support diversity and inclusion, please visit our .How to applyAll applicants must review the role description and apply by submitting an up-to-date resume (up to 5 pages) and responding to the questions below in the questionnaire. * What specific experiences do you possess in architecting and designing complex AV UC solutions, as well as developing and launching AV/UC products or solutions through the end-to-end product development lifecycle?

• How do you effectively manage urgent deliverables with equal priority, handle high-profile clients who significantly often reduce AV design budgets, and align user expectations with available technology, while also demonstrating knowledge of eHealth services and your background in AV and unified communications?

If you require assistance or have any questions about the role, please contact Melissa Devine-Jones on and quote REQ476264.If you require adjustments to the recruitment/interview process, please contact Hayley Cheng on .Applications Close: 7th April, 2024Additional information

• This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
• To be eligible for this role, you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
• Exempt' is defined as a fixed term contract with a length greater than 13 weeks.

All NSW Health workers are required to have received 2 doses of a TGA approved COVID-19 vaccine or have an approved medical contraindication certificate. You will be required to show proof of your COVID-19 vaccination status prior to securing this role. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations.