Senior Technology Officer - Far North Digital Partnership Team, Ehealth Queensland , Queensland Health

Exciting opportunity has become available for an experienced Senior Technology Officer on a Fixed Term Temporary basis up until 11/07/2023 with a possibility of extension. You will provide on-site and remote technical support, incident management and request fulfillment in one or more technical domains supporting the Cairns and Hinterland Hospital and Health Service.

Job details Position status Fixed Term Temporary
Position type Flexible full-time
Occupational group IT & Telecommunications
Classification AO4
Workplace Location Cairns region
Job ad reference QLD/EHQCS441111
Closing date 19-Sep-2022
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration 11/07/2023 with possible extension
Contact person Vlad Andreski
Contact details 07 3542 5809
Access the

The role:
Supervise staff in the delivery of high-quality ICT support by ensuring standards and procedures are adhered to. This role provides high quality customer service by applying effective organisational and communication skills to negotiate, advise and work collaboratively with others to reach decisions.

Key Responsibilities include:

• Meet enterprise service levels by applying eHealth incident management processes.
• Provide operational support (on-site and remote) to Queensland Health sites as required.
• Configure/install/monitor/support/manage the ICT environments by applying high level technical expertise
• Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed Service Levels are maintained.
• Develop, maintain and work within procedures for the maintenance and support of one or more technical domains – see Appendix 1 in the role description attached to this advertisement.
• Meet enterprise service levels by applying eHealth incident management processes.

Are you right for this role?

This role will primarily be based in the Networks and Communications team and as such you will have demonstrated a high level of technical expertise in the management, configuration, monitoring and design of large enterprise ICT environments with knowledge and experience with technical competency in the operational management of Voice and Data using the following (or similar) technologies:

• Cisco LAN Switching/Routing
• Cisco Wireless
• Alcatel PBX
• Omnivista
• Mobicall messaging system
• Cisco Prime
• SIP, PSTN and NBN delivered services

You will also have experience and knowledge of ServiceNow and ITIL Service Management processes.

Additionally, you will have proven experience in delivering high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised. You will have the ability to coordinate multiple tasks within agreed timeframes and demonstrate your well-developed oral and written communication skills to enable the creation and maintenance of system documentation, work instructions and technical reports for management.

In return for your skills and experience you will be supported by a skilled and professional team and will have the opportunity to work within our Customer Services Branch which is accountable for customer service excellence delivery on behalf of eHealth Queensland servicing to more than 70,000 employees across 16 Hospital and Health Services and the Department of Health.

Benefits of working with eHealth Queensland:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

You will enjoy a variety of benefits, including:

• Competitive salary + generous superannuation and leave loading
• Flexible working arrangements
• Diverse work culture
• Career training and development

To apply for this exciting opportunity, submit your resume and covering letter online today.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).

Documents

Before applying for this vacancy please ensure you read the documents below.

Role Description

Information Package for Applicants

Information Package for Applicants