Senior Telephony Analyst

Salary: in the region of £40,000 per annumDuration: 2 years fixed-termClosing date: 23 June 2024 with interviews to be held week commencing 1 July 2024Newcastle University is a great place to work, with excellent . We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.Our IT Service exists to deliver an excellent service for its users, enabling world-class teaching, learning, and research at our university.We are committed to expanding our knowledge and expertise with a strong focus on training and development for our people. We shape the future of education and contribute to ground-breaking projects through IT innovation. To find out more about our dynamic customer-focused teams, visit .The RoleAn exciting opportunity has arisen for an experienced Telephony & Data Analyst to join an established team designing, developing, deploying, and operating the telephony and data infrastructure that underpins all IT services and other IT-enabled functions across the University. This includes Newcastle’s campus here in the UK and our international locations in Malaysia and Singapore. This vacancy comes at a time of great change within the Telephony & Data Team, as we plan the next transformation of services to better support evolving needs of the University and its users. This transformation will include a complete replacement of the University network infrastructure as well a move to MS Teams based telephony. There will also be changes to supporting systems and services, and an increasing use of automation techniques and technologies which will support flexible, reliable and responsive delivery of the IT services our users and stakeholders require.In this role you will be responsible for design and support of all telephony and data services to the University including structured cabling. Acting as a senior subject matter expert (SME) for the area, as well as delivering excellent operational support and proactive measurement and monitoring of services. The role acts as a mentor and coach to other members of the team and assists the team manager in delivering the overall objectives. To support continued professional development, you will be encouraged to participate in conferences and other networking activities, such as attendance at networking events, Special Interest Groups, and Vendor roadmaps. This rewarding and challenging post will provide an opportunity to work in a personable, varied, and richly collaborative environment, adding value to your career path by providing exposure to large enterprise IT at the cutting edge of research and teaching.Informal enquiries can be made to Andrew Fisher, Telephony & Data Manager at or Gary Atkinson, Head of Infrastructure, at .We invite you to apply by submitting a 2-page CV and a 1-page covering letter. Your application should outline examples where your knowledge, skills, and experience align with .The University values hybrid working. This approach is flexible, informal, tailored to each team, and founded on trust. We are open to discussing relocation support for candidates applying from outside of the region.Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.At Newcastle University we hold a silver award in recognition of our good employment practices for the advancement of gender equality. We also hold a Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.In addition, we are a member of the Euraxess initiative supporting researchers in Europe.Requisition ID: 27231