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SalaryJob Description:
This National Account Manager, or as we would call you, Customer Development Lead, is pivotal in developing and managing the relationship with a key customer in the Specialist Petcare Channel. Reporting into the SPT Head of Channel, and working closely with the SPT Channel Director, Category, Finance, Marketing and SRM, you’ll develop and implement joint business initiatives to drive brand and category growth. Ultimately this role will help drive our purpose of a Better World for Pets (and of course, their loving pet parents!).
As an experienced and capable account management professional, our ideal candidate will use their in-depth knowledge and understanding of account management principles and priorities to champion the acceleration of their accounts business. Curious, agile, tenacious, and commercially driven – they will couple their skills and agility with an ability to build collaborative relationships and influence others to unlock the potential with mutual outcomes. Ultimately, this role will manage the partnerships between Mars and the account in multiple aspects including account management, promotional strategy, range reviews, trade spend management, omni-channel activations and eCom strategies.
What are we looking for?
Degree qualification in commerce or business discipline preferred but not essential
Demonstrated ability in account / customer management
Previous demonstrated experience in sales and/or category management principles
Strong financial acumen including experience managing trade spend inside fixed budgets
Strong influencing, and negotiating skills underpinned by strong listening skills to anticipate the needs of our customers.
Experience in Pet Specialty Channel beneficial but not necessary
What will be your key responsibilities?
Account management of the customer portfolio including all areas of pricing, promotion, execution, category management, activation, and NPD/distribution.
Contribute to the total financial performance of the Specialist Channel by delivering against agreed targets, both internally and for the customer.
Identify pet and online category solutions that drive long term sustainable business growth for Mars and our customers, and translate these into action through collaboration and partnership.
Establish and maintain key partnerships across all divisions (marketing, development etc) to ensure detailed understanding of customer capability and strategic direction to identify opportunities to partner, activate, share expertise/data, and drive mutual growth
Contribute to the Mars S&OP process through ownership of demand planning responsibilities such as promotional forecasting and Step 2 Feeder inputs, with all activities delivered in line with supply lead times and external customer expectations.
Lead the range review/JBP process internally and externally in line with customer review timings and Mars Petcare deployment processes, through collaboration with internal stakeholders to grow Mars Petcare share, range and space.
What can you expect from Mars?
Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.
Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
Best-in-class learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.
At Mars Petcare, have a real impact on creating a better world for pets, a world where they’re healthy, happy and welcome. This includes in our office.
Only candidates with valid work rights in Australia will be considered. Mars does not accept agency applications.
Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
