Service Administration Assistant

Operating throughout Australia, Alpha Lifecare is a leading supplier of healthcare and rehabilitation equipment. We provide solutions, dynamic design, and equipment solutions for patient care in acute, aged care and the community.

Our mission is to make lives better by caring further - helping more people, more often. 

Client focus, Excellence, Energy, Respect & Trust underpins everything we do. Our culture is open and collaborative: working in dynamic teams we inspire and challenge each other to achieve pioneering outcomes and service excellence to our clients. 

We have an exciting opportunity for a Administration Assistant to join our Service team based in Arndell Park on a permanent full-time basis.

In this role you will be responsible for providing excellent customer service and administrative support to the service team to ensure effective and efficient department functioning.  

• Handle incoming correspondence [phone calls and emails]. 
• Respond to/address all client service requests/enquiries. 
• Administer service requests/tickets including opening, following up and closing jobs. 
• Create and process orders, quotes and invoices. 
• Communicate with clients to determine their needs and schedule work accordingly. Including liaising with service technicians as required. 
• Manage calendars and schedule appointments for service technicians [including confirmations, follow-ups, cancellations, and re-scheduling]. 
• Ensure that all service jobs are completed in a timely manner. 
• Coordinate/organise spare parts for the team as required. 
• Have in depth knowledge of company products and services. 
• Work effectively with colleagues within and across departments. 
• Ensure service records and relevant systems are up to date. 
• Take ownership and follow through to resolution. 
• Other general ad hoc duties as required. 

• Minimum 2 years experience in a customer service/administration/coordination role. 
• Previous experience working in a service department or background in mechanical/spare parts/repairs industry [advantageous]. 
• Excellent written and verbal communication skills. 
• Exceptional phone manner skills. 
• Strong organisational and time management skills . 
• Demonstrated ability to work independently as well as in a team.
• Ability to manage multiple priorities in a fast paced environment. 
• High attention to detail, proactive, and adaptable.
• Advanced computer literacy skills [Microsoft office suite and CRMs].
• Willingness to learn and a can do attitude! 
• NDIS knowledge [highly regarded]. 

This is a fantastic opportunity for a driven individual to join an established business and to play an important role in its development. You’ll be joining a diverse team who thrive when working collaboratively, share the brands ethos and are passionate about what they do. 

We offer a competitive salary package, incentives and a variety of reward and recognition and professional development programs to help support you in your journey with us! 

If this sounds like you then look no further and Apply Now!