Service Administrator

About Us

CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch, Dynapac and Komptech.

Supplying a diverse range of equipment to a wide variety of industries CEA actively supports customers in the construction, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors.

Offering extensive sales, parts and service support through our network of branches and dealers CEA is committed to ensuring the highest standards when it comes to supporting the needs of our growing customer base.

PART OF THE CFC GROUP OF COMPANIES – Think Safe Act Safe.

About the role:

This role involves providing administrative support to the service department, ensuring all paperwork relating to service is completed accurately and efficiently.

You will be responsible for:

• Assist Service Manager or Service Supervisor with customer calls by asking relevant questions to allow appropriate response to phone enquiries
• Ensure all warranty repair orders are submitted within 14 days of completion
• Perform invoice processing procedure including opening and closing of jobs
• Create Purchase Orders and input into system and authorise for payment
• Create quotes within Reynolds and Reynolds system
• Liaise with Sublet Contractors
• Allocate hours worked to repair orders
• Prompt processing of all purchase orders
• Complete weekly timesheets
• Ensure all paperwork is filed
• Suggestion and recommend process improvements as appropriate
• Ensure compliance with the relevant OH&S requirements

To be successful in this role you will have:

• Proven ability to use Microsoft Suite including Outlook, Word, Excel and PowerPoint
• Proven ability to manage administration for a mechanical service department
• Ability to liaise with internal customers and suppliers
• Ability to generate systems reports on services
• Ability to follow all company policies

Benefits:

• An attractive remuneration package commensurate with your experience.
• A commitment to your ongoing professional development.
• Employee milestone, reward and recognition programs
• Access to Private Health Corporate Discounts with HBF
• Employee Benefits Program (Perkbox) - access to discounts from hundreds of brands!

Why work with us:

• Growing family owned and operated;
• Career advancement opportunities, locally & nationally;
• Great team with a friendly supportive culture;
• Employee assistance and wellbeing program for employees and for members of their household; and

On Offer

• Stable employment
• Competitive salary
• Ongoing training both internal and Factory
• Long term career opportunity