AddressPosition:Service Administrator
Location: Marsden Park, NSW – Parking Onsite
Casual Hourly Rate: $41.11 per hour + super
Duration: 3 months with a possible view to extend
Our client is seeking a key player in their Service team. As a Service Administrator, you will be assisting with all service inquiries coming through from customers, who are needing support with their product. It is ESSENTIAL that the successful candidate has a technical aptitude, the ability to problem solve, troubleshoot when needed and respond to customers in a respectful and sympathetic manner, whilst working towards a solution.
Client:
Our client is an Australian company who provides, sells and services Australia’s best air conditioners.
About the Role
We are seeking a motivated and detail-oriented Service Administrator to join our clients team. If you have at least 3 years of experience in an administrative role/customer service and possess resilience and problem solving skills, we want to hear from you!
Key Responsibilities:
Customer/Technical Support
- Respond promptly to customer inquiries including dealers, installers, end users, and service technicians.
- Provide basic service technical support and escalate complex issues.
- Liaise with supervisors and the engineering department to resolve technical matters.
- Provide customers with relevant information and documentation.
Customer Follow-Up
- Keep dealers/installers updated on the status and outcome of warranty service calls.
- Follow up with Authorised Service Centres on outstanding parts and disputed accounts.
- Assist with following up on outstanding service quotations.
Cross Functional Support/Training
- Assist other company personnel as needed.
- Participate in on-the-job training and relevant training programs.
- Stay informed about current technology impacting the organization.
- Attend and participate in required meetings.
General Administration
- When needed, assist with accounts receivable invoices.
- Assist in the collation of paperwork for credit processing
- Assist with raising purchase orders and following up on invoices.
- Perform general administrative duties such as photocopying, emailing, and filing quality incident reports.
- Follow up on outstanding service calls and close off jobs.
- Maintain accurate service job histories.
- Log service call requests and prioritize them according to company guidelines.
What are we looking for?
Interpersonal Skills:
- Strong attention to detail and problem-solving abilities
- Ability to resolve conflicts and work under pressure
- Resilience and ability to deal with problems as they come
- Strong customer focus and ability to maintain excellent customer relationships
- Technical Aptitude
- Sympathetic towards customers
Qualifications & Experience:
- Proficiency in Microsoft Office (Word, PowerPoint, Excel)
- Minimum of 3 years' experience in customer service or administrative roles
- Experience in a similar industry is desired
If this role sounds like you... apply NOW!
For any confidential discussions and questions regarding this role, please connect with Layla on ***********@sandyou.com.au
