AddressAt HMPS, we are seeking a dedicated Service Administrator to join our team at the Propac Industrial office in Seven Hills, Sydney. This permanent, full-time position offers an exciting opportunity for an organised and efficient individual to contribute to our dynamic service department. If you are ready to take on a pivotal role in a growing organisation, we invite you to explore this rewarding career opportunity with us.
Your Role: Championing Customer Support
As a Service Administrator, you will play a vital role in our service and spare parts division. Your primary responsibility will be to provide seamless service to existing customers and administrative support to the Territory Service Manager and technicians.
Key Responsibilities
- Customer communications: Proactively processing and providing updates to customers on the progression of their jobs, parts orders, quotes and rescheduled jobs.
- Quote generation: Generating quotes for service work and spare parts.
- Internal documentation processing: Process job sheets, expense forms, raising orders and the like.
- Customer service assistance: Answer and action incoming calls, monitor and action shared email inbox, and adhoc cover for Customer Service teams.
- Part interpretation: Work closely with the technical teams to ensure seamless parts delivery to customer satisfaction.
Ideal Candidate
- Experience: Proven experience in administrative support roles, particularly within technical or industrial sectors.
- Skills: Excellent organisational and time management skills, prioritising tasks, with a strong attention to detail and outstanding communication skills.
- Knowledge: Demonstrated success in using Microsoft office suite, internal databases or financial software.
- Mindset: Self-motivated with a proactive approach to customer engagement and holistic problem-solving.
Qualifications
- Technical Acumen: Understanding of automated machinery and spare parts is highly desirable.
- Education: Experience in administration, customer service, or related fields.
Join HMPS: Elevate Your Career as a Service Administrator
Drive Growth in Our Service and Spare Parts Division from Seven Hills, Sydney
Why HMPS Group?
- Innovative Excellence: Since 1980, HMPS has set the benchmark in engineering automation systems for food and beverage industries worldwide.
- Collaborative Environment: Be part of a dynamic team where innovation and customer focus are paramount. We value your contributions and provide ample opportunities for professional growth.
- Career Advancement: This role is designed for those who are passionate about customer service and eager to advance their careers within a leading industry player.
HMPS: Where Customer Focus Meets Innovation
If you are driven by customer satisfaction and have a strong attention to detail, we invite you to join HMPS as a Service Administrator. Help us enhance our service division and contribute to the ongoing success of our customers and our company.
Apply Now to Join HMPS and Make a Difference in Customer Support and Service Excellence.
