AddressThis is a full time permanent position in our well-established and successful service department.
About Us
Formula Honda Glen Osmond sell new vehicles and provide a range of finance and insurance options, supply parts to crash repairers and the general public and run a thriving service department and workshop; but we do more than provide trustworthy services and products coupled with excellent customer service. We also provide our employees with a stable work environment in a long standing, successful business. We are part of the family owned and operated Formula Motor Group, employing around 100 people in South Australia. Our strong leadership team continually strive for development, innovation and integrity in everything we do. We believe in providing our standout employees with opportunities for growth and development. As a family-owned business, the Formula Motor Group helps develop and enjoys seeing the growth of committed employees over their career.
About the Role
The Service Department are seeking an experienced Service Advisor to join the team. Reporting to the Service Manager you will be responsible for service administration duties including but not limited to;
- taking bookings and managing them through our internal systems and programs
- answering customer enquires via email, telephone and face to face
- repair order costing and closing
- managing, maintaining and growing customer relationships
- identifying any additional service requirements and documenting them accordingly
- liaising with the workshop controller & technicians to ensure all work is carried out in the allocated time frame
- ensuring client satisfaction
About you
- at least 12 months experience as a Service Advisor
- excellent customer service skills
- a can-do attitude and ability to work well in a team to achieve a common goal;
- finely honed data entry and processing skills;
- high attention to detail;
- a willingness to learn, adapt and grasp new processes and systems;
- skills to prioritise workload to meet deadlines;
Benefits:
- Ongoing training and development;
- Long term employment with career development and progression;
- Work with a global brand with an established reputation for quality;
- A friendly team based working environment in a long-standing family owned and operated business
If you have the skills and experience required for this role and would like to join a progressive and thriving team, apply now in confidence to Grant Mitchell – Service Manager. To ensure we receive your application, please send your resume in pdf or docx format to be allowed through our cyber security.
Only short-listed candidates will be contacted for an interview.
The Formula Motor Group is an Equal Opportunity Employer. All Formula Motor Group employees must be entitled to work in Australia and complete a Federal Police Check.
