AddressAbout us
At Autopact, excellence drives our 29 dealerships along the eastern seaboard, where we proudly represent 37 of Australia's top vehicle brands. From volume to premium, luxury to commercial, we offer an extensive range of services, including new and used vehicle sales, meticulous servicing, genuine parts, and seamless vehicle finance and insurance solutions.
Our overarching mission echoes through every interaction: 'For everyone to Drive Away Happy, every time.' This commitment isn't just for our customers; it extends to our dedicated employees, trusted suppliers, and everyone connected with our thriving automotive community.
A fantastic opportunity has become available for a performance driven, customer focused Service Advisor to join the Bayford Volkswagen Epping team and deliver an exceptional customer service experience. We are seeking a Service Advisor with unrivalled customer service skills. You will need a proven customer service background and the drive to excel in a professional environment. This is the chance you have been waiting for to further your career in the automotive industry!
Bayford Volkswagen Epping is a high performing service department which is proud of our team who manage high customer retention, above national average customer survey scores and promote a positive brand image.
Responsibilities will include:
- Greeting and serving customers for the service department.
- Advising customers on vehicle updates regarding repairs or servicing.
- Follow manufacturer and dealership warranty policies effectively and efficiently.
- Coordinating daily service appointments.
- Accountability to meet individual and team targets.
- Managing customer expectations.
- Ensure customer satisfaction is achieved on a daily basis through excellent customer service.
- Next day appointment preparation.
- Effectively booking customers vehicle services in via email, phone or face-to-face.
- Preparing Repair Order and Job Sheets in preparation of customer requests to be executed through the workshop.
- Promptly invoicing customers.
- Effectively address customer concerns.
Specific Skills required:
- Must be able to consistently create a memorable customer experience.
- The ability to explain the value of vehicle services and repairs.
- The ability to work cooperatively in a team environment.
- A genuine care for external, and internal customers.
- Exceptional organisational skills with strong time management.
- Previous experience using Era Power DMS (highly regarded).
- Previous experience using Xtime booking system (highly regarded).
- Volkswagen brand experience (highly regarded).
- Ability to communicate with internal stakeholders.
- Current drivers licence is mandatory.
Essential Criteria:
- A passion for the automotive industry and the brand.
- The ability to logically solve a problem.
- Strong and professional attention to detail and communication skills.
- High level of personal presentation is a must.
- Strong computer skills and the ability to champion the effective and accurate use of dealership DMS (EraPower).
- Commitment to achieving high levels of customer satisfaction.
This role offers:
- A fully maintained vehicle
- Monday - Friday work week (7:30am - 5:30pm)!
- Attractive remuneration package with the opportunity to maximise your earning potential with industry leading commission structure.
- Our staff and their families enjoy access to benefits such as discounts on vehicles, finance and servicing, discounted health insurance and access to our Employee Assistance Program.
- A friendly culture and supportive working environment.
- Extensive training and development opportunities.
- You will be joining a national company with a clear and defined career path for those who want to progress themselves to the next level.
If you have the drive and ability to be an important key function of this successful team, you are encouraged to apply by forwarding a cover letter and your resume. If you’ve been looking for that long-term opportunity to be part of a high-performing business, then do not hesitate to make a confidential application now!
At Autopact Group diversity is celebrated and equal opportunities are provided to all. Join us in our commitment to creating a supportive and inclusive workplace where everyone can thrive.
