AddressService Advisor
Description
Service Advisor
Mildura
We are looking for an experienced Service Advisor to join our team based in Mildura.
You'll provide administrative support to the branch and enjoy a variety of other tasks.
This role could suit a diesel mechanic wanting to come off the tools and expand their career. A passion and understanding for all things mechanical is essential. This role serves as primary customer contact to promote quality customer service and increase business within the Mildura Branch.
In this role, you will make an impact in the following ways:
Delivering first-class Customer Service
Working closely with our Service Technicians and Branch Service Management teams
Invoicing customer jobs in a timely manner to meet business KPIs
Being the first point of call for our customers
Dealing with customer queries and finding resolutions
Multitasking a variety of tasks and meeting deadlines
Ensuring the highest levels of safety are met
Diagnosing customer complaints and develop troubleshooting plan
To be successful in this role you will need the following:
Mechanical trades qualified or automotive technician (Light Vehicle, Heavy Vehicle, Engine Recon, Mobile Plant) is preferred
Relevant background as a Service Advisor within a similar industry is highly regarded
Ability to build strong customer relationships and deliver customer centric solutions
The ability to prioritise conflicting tasks and experience in conflict resolution
High computer literacy and technical aptitude and system savvy
Accounting/Financial experience is bonus!
Compensation and Benefits
Monday to Friday - 8am to 4.30pm
Competitive hourly rate paid as a permanent salary
Overtime penalties
Safety equipment / PPE provided
Uniforms provided
Comprehensive Cummins product training provided
Income Protection continuance insurance
Discounts with select private health insurance, PC software/hardware and a range of vehicles
Annual remuneration review
Participation in an annual variable compensation (bonus) program
A range of personal and professional benefits
Onsite parking
Employee Assistance Program available to employees
Paid Parental leave (Conditions apply)
At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
We are proud to be recognised as a WORK180 Endorsed Employer for All Women. Click here (link to our work180 page: https://work180.com/en-au/for-women/employer/cummins-australia/jobs ) to check out our Benefits
Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about.
Job SERVICE
Primary Location Australia-Victoria-North Western Victoria-Australia, Mildura, Distributor BR 327
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Feb 29, 2024, 10:57:36 PM
Unposting Date Ongoing
Organization Distribution Business
Role Category Onsite
Relocation Package Ineligible
Req ID: 240001V1
