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Form of workToowoomba Automotive have a vacancy for a Service Advisor to join the teamworking with brands such as Mitsubishi, Kia, GMSV, BYD, MG, Mercedes Benz, Hyundai, Renault and Ford. As a Service Advisor you will act as the main contact between the Dealership and the customer, for the repair and service maintenance of their vehicles.
The successful applicant will demonstrate a professional approach, passion, willingness to follow process and an eager attitude to provide an exceptional experience for our customers. We will give you the tools and the training to be successful in this role. Reporting directly to the Service Manager, this will be a dynamic and rewarding position.
At Eagers Automotive we are working towards our vision of being Australia’s most admired Automotive Group and we have the talent to make it happen, along with 110 years of rich company history as a legacy. With over 8,000 employees across Australia and NZ, and a footprint in every capital city- there are endless options for progressing your career. We are more than just automotive retailing; we are a multi-faceted cohort of great people doing great things.
About this role:
- Connect with customers at the desk and over the phone, build rapport quickly and act with integrity
- Deliver an exceptional customer experience with a high level of professionalism
- Be hungry to learn and humble when mistakes are made- we are human after all
- Use your owner’s mindset to manage your time, prioritise the important tasks and ensure that you meet service deadlines
- Be agile and flexible to change, things move pretty quickly here
- Keep customers up to date on the servicing of their vehicle
- Liaising with the team to ensure jobs are completed within the allocated time
- Obtaining accurate pricing and preparing invoices
- Handling complaints and ensuring prompt issue resolution
- While Service Advising experience is highly desirable, all Automotive & Customer Service experience will be considered
Must haves:
- Manual drivers licence
What’s on offer:
- An above award salary and commission structure
- Support from an experienced team and employee-centric Manager
- Opportunities for personal and professional development
- A pathway to further opportunities within the Group
- Ongoing training - WE invest in YOU!
- A staff rewards program with highly valued prizes
- Discounted health insurance, finance & insurance
- Employee purchase policy
- Employee assistance program
- Novated leasing and vehicle subscription offers & more
As part of Eagers Automotive, we strongly believe in our Core Values: Integrity | Inclusiveness | Owner’s Mindset | Agility
