AddressThe role:
The Cruisemaster Towing Performance Centre (TPC) team are the experts in the complete towing experience. 4x4 fit outs, weight assessments, caravan servicing, repairs and retrofits and we need a new Service Advisor to join our dynamic and passionate team.
As a Service Advisor you will be an integral part of our committed team who strive for excellence and continuous improvement. Your job will be to advise customers on the available parts and service options when their vehicles need repairs. We’re counting on you to develop extensive product knowledge and to serve all our customers with a friendly smile and honest guidance. We offer in-house training and support as well as competitive compensation.
About Us:
The TPC is part of the Cruisemaster family which is Australia’s leader in all-terrain towing technology. Over the past few years Cruisemaster has grown its brand to one of the most identifiable and respected names in the industry. Based in Geebung, North Brisbane; we are proud of our 40+ Years in local manufacturing. While we make our products right here in Brisbane, you will find our products all over the world!
Our mission is to make market-leading products that allows adventurous spirits young and old alike, to explore every inch of Australia and beyond without limits in their Caravan or Camper Trailer. We do all that with a ‘Without Limits’ attitude. ‘Without Limits’ doesn’t just speak to our products, but our people and our processes as well. We are a team that aims to go above and beyond in everything we do.
Key Responsibilities:
- Manage the daily workflow of TPC.
- Manage customers before, during and after the interaction.
- Order and maintain parts requirements.
- Receive and dispatch vehicles.
- Provide technical advice for customers regarding servicing and modification of vehicles.
- Organise bookings with external providers where necessary.
- Identify opportunities for efficiencies.
About You:
- Experience within the trailer industry and an in-depth knowledge of trailer, caravan, and vehicle components
- Welding, fabrication, servicing, and auto electrical experience relevant to the trailer chassis and vehicle modification
- Forklift licence
- Valid driver’s licence
- Competent knowledge of all relevant standards and VSB’s (preferred)
Why Join Us?
Cruisemaster is more than just a workplace to us. We actively encourage monthly staff lunches, fun team activities and annual festive celebrations.
We design and manufacture products of the highest quality and deliver the same level of customer service, our team has experienced substantial growth with the implementation of new systems and processes to match. If you have a drive to excel and want to work for an energetic team you should look no further.
