Service Centre Officer

Service Centre Officer

• Are you efficient in managing high volume transactional tasks?
• Are you looking for an opportunity to work for a dynamic and agile organisation within the government sector?
• Are you willing to commit for a full-time role (35 hours a week) with your everyday presence in the office based in Sydney, CBD?

If yes to all, we look forward to your application!

Classification grade: Clerk Grade 1/2

Salary: $70,694 - $76,857 p.a. plus employer’s contribution to superannuation and annualised leave loading)

Work type: Temporary full-time up to 2 years with a possibility of further extension or conversion to ongoing

About the role

An exciting opportunity to join the Crown Solicitor’s Office! This position plays a crucial role in facilitating the Service Centre's operations by delivering top-notch, timely, and effective services including mail handling, despatch, registration, scanning, duplication, and court filing in accordance with established practices and protocols. 

As part of this role, you will meticulously manage records of incoming and outgoing mail, monitor deliveries, and uphold the accuracy of documentation. Moreover, you will spearhead the digitisation of documents to guarantee secure storage and electronic accessibility.

PLEASE NOTE:

• This role is full-time and requires daily presence in our Martin Place (Sydney CBD) office for 7 hours rostered shift.This role requires physical handling of trolleys, boxes, files and bundles.
• This role commences in July 2024.

To learn more about the role, please review the role description here 

Essential requirements:

• At least 2 years of experience in delivering quality mail and document related services. 
• Experience using an electronic document and records management system (EDRMS), scanners and scanning software. Content Manager and EzeScan are currently used in the Crown Solicitor’s Office, however experience using similar systems will be recognised.

About you

This role works collaboratively with a friendly customer service focussed team. It requires high attention to detail as you will manage high volumes of transactional tasks and undertake quality assurance checks on scanning. The ideal candidate will have experience in Outlook, scanning, and record-keeping experience systems. Your high level of accuracy will enable you to receive and despatch information to ensure it is registered correctly, scanned entirely or is not intermingled. An understanding of Court and Registry filing is desirable but not mandatory.

How to apply: 

For your application to be considered, you must submit your application online and include: 

• An updated resume and a cover letter outlining your interest and suitability for the role.
• A  brief response of no more than 300 words to the targeted questions as below. 

Targeted Questions. 

1. Please describe a time when you were able to complete the task when you were unsure and had limited information about the task. (300 words)

2. Describe a situation when you have been acknowledged for the best customer service you had provided. (300 words)

The selection process may include a range of assessment techniques to assist hiring managers in determining your suitability for the role. 

You can request adjustments throughout each step of the recruitment process. If you require any adjustments or alternative formats to participate in the process, please contact Justyna Wieczorek, Talent Acquisition Partner on 0400 549 *** or email ***************@cso.nsw.gov.au to further discuss. 

A recruitment pool may be created from this recruitment action for ongoing and temporary roles for this role or similar roles that may become available over the next 18 months.

Closing date: Sunday, 21 April 2024 (AEST 7:59PM)

Recruitment enquires: Justyna Wieczorek, Talent Acquisition Partner, ***************@cso.nsw.gov.au

Why work for CSO?

The NSW Crown Solicitors Office (CSO) provides high-quality and cost-effective legal services to the NSW Government and its agencies. As a trusted legal advisor to the NSW Government, our principal role is to advise and represent agencies so that they can deliver policies, programs and projects in a lawful, effective and efficient manner. 

We act with integrity and professional independence, guided by the government sector's core values. We are focussed on providing excellent client service and promoting a culture of continuous improvement. We also provide our people with opportunities to learn, develop and adapt within an inclusive and supportive environment.

For more information about the CSO, click here.

Our commitment to flexible working

The CSO has adopted a teams-based approach to flexible working. We recognise that everyone has different needs and preferences, and our flexible work culture allows you to adapt your work routine to suit you. We’re all about flexibility, productivity and driving good client outcomes. 

We have generous leave provisions available for our employees that acknowledge individual preferences and responsibilities including: 

• Up to 20 days recreation leave and up to 18 days flex leave per annum
• 20 days purchased leave annually
• Inclusive paid parental leave provisions of up to 16 weeks (14 weeks + 2 bonus weeks) which can be taken flexibly within the first 24 months to support the birth, adoption, altruistic surrogacy or permanent out-of-home care placement of a child
• Study time up to 4 hours per week 
• Extended Leave of up to 44 days after 10 years or up to 30.8 days after 7 years of service.  

How we support health & wellbeing:

• We offer an employee assistance program to support the wellbeing of employees in the workplace and in their personal lives, which also extends to family members
• Coaching services are available for people leaders and executives to learn and implement best practices to manage their team’s wellbeing 
• We offer an annual Flu Vaccination program 
• We provide access to the Fitness Passport program – a discounted workplace health and fitness program available to staff and their families 

CSO's commitment to diversity

At CSO, we believe a diverse and inclusive workforce contributes to the success of our organisation and we are committed to ensuring that our workforce reflects our diverse community.

We welcome and encourage applicants from diverse backgrounds, including people with disability, Aboriginal and Torres Strait Islander people, the LGBTQIA+ community, culturally and linguistically diverse people, veterans and other diverse communities.