Admissions & Student Services Officer

The Education Centre of Australia (ECA) is one of the leading and diverse education groups that operates at the forefront of Australia’s higher education sector with multiple campuses in Sydney, Brisbane, Melbourne and Geelong. Over the past two decades, we have helped tens of thousands of through English language courses, undergraduate degrees, postgraduate degrees, and targeted internships. 

The Role

ECA is currently looking for an Admissions & Student Services Officer to join its great team at ECA Professional Year (www.professionalyear.info ). Part of the ECA Group, the ECA PY Programs is a one-year employability finishing school that prepares student graduates in ICT and computing degree and masters courses for a professional career in Australia. In 16 years, we have enrolled and graduated 18,000 students from our Program.

Reporting to the General Manager – ECA PY, the Admissions & Student Services Officer will be a key member of the Admissions & Student Services Team in ECA Group’s Professional Year Program. You will be responsible for providing exceptional customer service to students and applicants over the phone, email, and face to face, addressing student requests in a timely and professional manner, and liaising with agents to complete enrolments.

You will also be responsible for providing efficient and effective admissions and Student Services within ECA Professional Year and will interface across a range of departments, (Admissions, Student Services, Academic, Internships Teams) to ensure a seamless student experience.

Responsibilities include:

• Providing outstanding Student Services and admissions support to ECA PY applicants and students
• Converting and processing applications to enrolments through issuing conditional and final offers
• Resolving and responding to student’s requests and feedback 
• Developing and refining the Continuous Improvement Register
• Managing orientation and registration for intakes and assisting in Graduation arrangements
• Data entry and updating of student’s profiles and details in RTO Manager 
• Managing issuance of qualifications to ECA PY graduates
• Assist with students’ outstanding fees. 
• Monitor, analyse and report on Student Attendance records. 
• Issue low attendance warnings to students and managing low attendance and academic appeals.
• Finalise report for cancellation of students who have breached their study conditions.
• Preparing reports as required and status update of students on RTOm.
• Liaising with staff to ensure efficient management of student enquiries and deadlines are met.
• Accurately recording, filing, and distributing all student related inward and outward correspondence including email and internal correspondence
• Assisting with other administrative duties as required and any other duties designated by the General Manager.

Essential Criteria includes:

• 2 years prior experience working within an admissions or Student Services department (in an educational environment)
• Demonstrated ability to work effectively in a busy team environment.
• Ability to organise and manage multiple priorities.
• Excellent administrative, organisational and time management skills
• Excellent communication skills, verbal and written
• Proficiency in MS Office Suite, Student Management System (RTOM preferred but not essential)
• Strong attention to detail and follow through on tasks.
• Must have a great team attitude.

In return we will offer you: 

• A collaborative and supportive team environment 
• An energetic culture that inspires and supports excellence in our employees
• Work/life balance
• Continuous support in your professional development
• Enhance your employee benefits package with a diverse range of offerings, from discounts at gyms and specialty retail stores to a comprehensive employee assistance program. Our commitment extends to supporting new parents with company-paid parental leave and to foster continuous employee growth, we proudly provide a 25% discount on courses offered by ECA.

EEO Statement

At ECA, we champion our core organisational values of providing 'Equal Opportunity and Social Inclusion', thus we strive to be a place of growth where everyone can continually thrive.

We welcome applications from candidates from all backgrounds including but not limited to Aboriginal and Torres Strait Islander People, people living with a disability, women, people who identify as LGBTIQA+, and people from culturally and linguistically diverse backgrounds.

This position is open to all Australian Citizens, Permanent Residents and applicants who hold a current and valid Visa with full working rights in Australia.

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page. Due to the expected high volume of responses only short-listed candidates will be contacted

For further information on this role, to gain an insight into the team or if you need assistance/accommodation due to a disability please email ***************@eca.edu.au

Thank you for your interest in the position with the ECA Group!