Address- Are you tired of work environments that lack energy and enthusiasm?
- Are you wanting an opportunity where you'll be supported in your learning?
- Are you ready to dive into a positive, engaging team where we collaborate to get the best outcomes for our customers?
If you answered YES, we want to hear from you!
Here's a little bit about us…
At Complete Home Filtration, we're not just another company; we're an inspiring business based in WA, and servicing the country! We're dedicated to making an impact when it comes to making clean water accessible for all. Through our home filtration systems, our mission is to elevate service standards and enhance water quality for customers all across Australia.
As we continue with epic expansion, locally and nationally, we're on the lookout for a tech-savvy, vibrant and professional customer experience consultant. Our journey has been amazing, growing from 1 - 90 team members is just 5 years - and we're not done yet!
We live by our values and we don't over-promise and under-deliver.
And now….about the role…
As a Service Consultant, working in a small team who values collaboration, your main focus will include:
- Scheduling techs Australia-wide to assist customers.
- Liaising with plumbers to get best outcomes for customers
- Assisting customers via calls, emails + text messaging platforms.
- Invoicing for services and parts, processing credit card payments.
- Continual growth and skill development, supported by your peers and manager.
- Administration support, including maintaining data integrity across a range of platforms and systems
- Case management - ensuring you look after your customer from the beginning of their service journey through to issue resolution.
- Remembering your role is to ensure a seamless and delightful experience for your customers!
We provide awesome training and continuous peer-learning. There are individual targets and team goals, and we set you up to succeed!
What are we looking for?
- Exceptional collaboration abilities.
- A customer-centric mindset and approach.
- Impeccable organisation and attention to detail.
- A positive, can-do attitude and a strong work ethic.
- Outstanding written and verbal communication abilities.
- Ability to work effectively with structure and performance targets.
- The ability to pick up new technology and work with a variety of systems.
- We want someone who doesn't take themselves too seriously, but is serious enough about providing an awesome experience for their customers!
If this description resonates with you, we really do want to hear from you.
Apply now!
At Complete Home Filtration, opportunity knows no bounds. No matter your identity or background, if this role sparks excitement for your daily work, we encourage you to apply. We're committed to fostering diversity in our workforce, understanding its vital role in our business success. As an equal opportunity employer, we welcome applications from all.
