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Form of workYour new company
You will be working with a busy commercial and domestic plumbing company in the inner suburbs of Melbourne. This company prides itself on its supportive environment and providing the best service to their client base, they have a friendly team environment and are looking for two experienced schedulers to join their team in a time of growth.
Your new role
This organisation is entering a busy time of year and has two immediate permanent Service Coordinator roles on offer.
As the Service Coordinator you will be responsible for managing the facilities management helpdesk which involved taking in maintenance requests, scheduling the contractors and technicians for their job’s weekly, and daily.
This involves organising preventative maintenance for jobs that have been requested from clients and customers, taking in calls for reactive requests, scheduling and dispatching technicians for maintenance, essential services management, raising job orders, invoicing, data entry, providing exceptional customer service over the phone and email, ensuring maintenance requests have been rectified in sufficient time and keeping clients up to date.
What you'll need to succeed
- Previous scheduling experience in a trade based environment
- Plumbing/Gas/Electric/Maintenance/Telco experience
- Facilities Helpdesk or Service Coordinator experience
- Ability to build rapport with technicians
- Great customer service and organisational skills
- Good time management and ability to think on your feet if your day is not going as planned
What you'll get in return
- An immediately available permanent role
- Exceptional team environment
- Convenient inner city location
- Corporate Hours
- One day a week from home
What you need to do now
Please contact Jessica.Thatcher@hays.com.au or call 0386168450
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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