AddressAt Urgoform, we are dedicated to transforming the healthcare landscape through innovative and compassionate solutions. We are seeking a dynamic Hire and Service Coordinator to join our team and play a pivotal role in ensuring the seamless integration of our products and services into the lives of our clients. This position demands a meticulous and empathetic individual who thrives in a fast-paced environment and is committed to delivering exceptional customer service. If you are passionate about making a tangible difference in the lives of others and possess the organizational prowess to manage complex logistics with ease, we invite you to become a key part of our mission at Urgoform. Join us and contribute to a company that values excellence, innovation, and the well-being of the communities we serve.
OVERALL PURPOSE OF THIS POSITION:
The Hire/Service Coordinator at Urgoform is responsible for managing the end-to-end equipment hiring and service process to ensure seamless and efficient operations. This role involves coordinating with clients, sales teams, and service consultants to meet hiring needs and service requests. The key outcome of this role is to enhance customer satisfaction and operational efficiency through effective coordination and support.
PRINCIPAL ACCOUNTABILITIES:
- Coordinate with the sales team to understand client requirements and ensure timely service delivery.
- Take a hire enquiry and discuss hire enquiry with client and internal team.
- See entire process through internal and external hire.
- Manage the equipment hiring process and ensure a smooth and efficient experience for all stakeholders.
- Maintaining the asset register and keeping track of all equipment.
- Liaise with service providers to schedule and monitor service activities, ensuring adherence to timelines and quality standards.
- Coordinate and manage invoicing for all equipment hires.
- Maintain accurate records of all hire and service transactions, including contracts, agreements, and service reports.
- Develop and implement processes to improve hiring and service efficiency and effectiveness.
- Handle customer inquiries and complaints related to hiring and service, providing timely and satisfactory resolutions.
- Creating invoices for hires and liaising with the Sales Manager on products that are ready to be sold.
- Prepare and present regular reports on hiring, service metrics & potential sales conversions from hire to the Head of Sales.
- Collaborate with internal teams to identify opportunities for process improvements and implement changes as necessary.
- Ensure compliance with all company policies and relevant regulations regarding hiring and service processes.
- Manage resource allocation & maintenance register for service activities.
- Manage the cleaning process between hiring schedules.
- Conduct regular follow-up with clients to ensure satisfaction with the services provided.
- Participate in team meetings and contribute to the continuous improvement of the sales and service departments.
- Daily, weekly, monthly or ad-hoc reporting, as requested by your manager.
- Any other tasks as directed by your manager.
SKILLS & QUALIFICATIONS:
- Proven experience in a coordination role, preferably within a sales or service environment.
- Excellent organisational and time management skills.
- Strong communication and interpersonal skills.
- Proficient in Microsoft Office Suite and experience with CRM software.
- Ability to handle multiple tasks simultaneously and work under pressure.
- Detail-oriented with a high level of accuracy.
- Customer-focused mindset with a commitment to delivering high-quality service.
- Valid working with children’s check and NDIS accreditation.
- Empathy and ability to work in emotional and sensitive environments.
PEOPLE & DEVELOPMENT:
- Participate in goal setting and annual performance reviews with your Manager.
- Comply with all relevant policies and procedures.
- Participate in all training and development as directed by your Manager.
