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Form of work
SalaryAustralian Electrical Industries (AEI) is a leading provider of electrical, security and communication services to national retail, commercial, industrial, healthcare, and government enterprises across Victoria and NSW.
We attribute our fast growth and success to our great team of people who work closely together and pride themselves on outstanding communication, exceptional customer service and a genuine ‘get it done’ attitude.
The Role
As a Service Coordinator you will be part of a niche team within the business that is responsible for coordinating daily operational tasks and assisting the Commercial Electrical Service Manager to fulfill work order requests across Victoria and NSW.
We are looking for someone who enjoys a busy task orientated pace while simultaneously building and nurturing important client, staff and sub-contractor relationships.
Key responsibilities:
- Entering work orders into the job management system (simPRO)
- Facilitating the scheduling of works and direct contact with field staff/contractors - via simPRO, phone call and email
- Purchase Order Monitoring – follow up of orders / receipting of purchase orders / receiving deliveries
- Responding to client service requests via both phone and email
- Processing and filing client compliance checklists
- Approving of supplier and sub-contractor invoices and entering into simPRO
- Preparing jobs to be ready for invoicing
- Assisting with general operational tasks of the Commercial Electrical Service Manager (direct report)
About You
You've successfully fulfilled similar roles of coordinating trade services but looking for a fresh change to an expanding business with better growth prospects.
You'd rather be kept busy and interested in the work you do with a team you enjoy being around - instead of dreading the boring day ahead.
And of course, Excel, email, phone manner, top customer service, natural attention to detail, CRM's and the willingness to adapt to new processes is normal for you!
The Offer
Permanent full-time rewarding role with the opportunity to grow your career with a well recognised Company in the industry.
Great location, close to public transport and freeways for an easy commute.
Very attractive salary package and work conditions!
Hours of work: Monday – Friday 8am – 4.30pm in the Frankston office with the team.
**Option to work from home one day per week once you're established in the role.
If you are excited about this opportunity please submit your resume and cover letter (briefly outlining why you you would be successful in this role) via the link.
