AddressThe Add Staff Group is a specialised recruitment company within the Construction, Trades and associated industries. Add Staff partners with a diverse range of well-regarded employers to support their recruitment needs for both permanent staffing and project-based opportunities.
Service Coordinator
Our client is a well- established service provider to the automotive industry throughout Australia.
Based from their purpose built, modern facility in Eagle Farm this team of industry experts specialise in the supply, distribution and service of a full range of premium automotive equipment.
This is a professional and stable business boasting over 20 years of successful operation and consistent growth.
As the company continues to experience consistent growth, we are seeking a Service Coordinator to commence on a Maternity Leave Contract with the business, starting from July 2024 for up to an 8 month period with an opportunity to an extension. This contract will be working full time hours, Monday to Friday, 7:30am to 3:30pm.
Key Responsibilities:
- Managing the workflow of service roles utilising multiple in-house computer programs
- First point of contact for all clients through phone calls and emails
- Quoting of services
- Prioritise service requests according to company policy and protocol.
- Manage inventory levels of service-related materials and supplies, ensuring adequate stock availability
- Schedule, assign, coordinate, and follow up on job schedules to ensure consistent client/customer satisfaction
- Processing invoices
- Logging Jobs into warranty system
- Coordinate maintenance activities into a logical work order sequence to ensure all monthly and quarterly maintenance requirements are met
- Organizing hotels, flights and car-hire when required for technicians
- General administrative duties
- Maintain accurate records of service activities, including service requests, appointments, completion status, and client communication, to track performance and facilitate reporting.
The Benefits
This is a key role within the business where your contributions to the organisation’s success will be highly valued and rewarded.
Within this position can expect to enjoy the following benefits and working conditions:
- Maternity leave contract, commencing July 2024- There are opportunities for extensions
- Free on-site parking
- Friendly and positive team working environment
- Excellent working conditions and remuneration package on offer
The Candidate
Ideally, you will be highly motivated, have initiative and be able to work both independently and in a team environment, as well as communicate effectively with internal and external customers.
To be successful you will also hold the following experience, skills and attributes:
- A solid and proven track record within a Service Coordinator/Scheduler capacity
- Experience with SimPRO – essential
- Previous experience in a similar position is highly regarded
- Excellent organisation, time management and planning
- Good problem-solving skills
- Excellent telephone and interpersonal skills
- Quick and accurate data entry skills
- High attention to detail is essential
- The ability to work under pressure and meet deadlines
- Must have strong Microsoft Office skills
Register your interest for this position by applying now, using the prompts. Please include your current resume outlining your suitability for this position. Please direct any enquiries to Add Staff on 1300 365 606. We look forward to hearing from you.
