AddressAre you passionate about delivering exceptional service and fostering strong customer relationships? Rapid Circle is looking for a Service Delivery Manager to join our dynamic Delivery team in Melbourne.
Your Purpose:
Your core purpose as a Service Delivery manager is to act as a key link between Managed Services customers, our Support Teams and Rapid Circle Account Managers. You engage in operational and tactical-level discussions with clients, reflecting on and discussing the services offered by Rapid Circle while establishing a strong customer relationship and the effective management of our contracted deliverables.
Additionally, you are always seeking ways to expand and improve our services, keeping the client informed of any improvements or developments. You do all of this in close collaboration with both your own team and other teams within Rapid Circle.
Your Focus and Responsibilities:
- Working closely with relevant stakeholders to implement and deliver the contracted solutions and services for Rapid Circle customers.
- Collaborating with Rapid Circle’s operational teams to ensure Service Delivery is in line with contract scope and service levels and delivery of these services, meets both Rapid Circle’s and our customer expectations, as part of the strategic alignment of Rapid Circle’s business objectives.
- Provide ownership and accountability for the delivery of services to achieve contracted outcomes within the commercial model supporting the account. Keeping a focus on long term viability and profitability.
- Proactively identify opportunities for further expansion or improvement of services delivered to customers.
- Ensure that the Service Delivery teams' managers receive relevant and prompt information to help maintain a high standard of customer satisfaction.
- Work with the customer or Rapid Circle Account Manager to reduce any identified risks to the services delivered.
- Ensure that effective communication on the services delivered is provided to customers (including delivery reports) within the agreed timeframes.
What will you get in return:
- A versatile position with plenty of room for your own ideas and entrepreneurship within a rapidly growing and changing organisation.
- Have your birthday off each year, paid.
- Vibrant co-working spaces and exposure to your global peers.
- Rewards each year on your anniversary date with Rapid Circle.
- Dedicated training & development time.
- Team and companywide social events, both in person and remote.
- Work with our multi-disciplinary teams to deliver transformative solutions for our customers.
- Work/life balance is respected and lived throughout the organisation.
- Family friendly.
- Competitive Salary and Benefits (Salary commensurate with experience and could be higher that pay specified for this role if experience indicates)
What we hope you bring:
- Proven experience in Service Delivery Management
- Commercially minded with the ability to maintain strategic relationships with customers
- ITIL qualifications and/or experience of Service Delivery management within an ITIL framework
- Excellent ability to negotiate with the aim to achieve mutually beneficial outcomes for all parties
- High levels of initiative and ability to work effectively in a team environment
- Excellent time management and organization skills
- Professional and articulate communication and presentation skills
- An understanding of the Microsoft technical landscape
Interested?
If you are ready to make an impact and drive service excellence at Rapid Circle, we would love to hear from you. Apply now to become a part of our journey to deliver innovative solutions and exceptional service.
