AddressAbout us:
Attainable Care is a leading Registered NDIS and TAC Provider dedicated to creating a world of possibilities for individuals with disabilities. We are dedicated to providing a range of tailored services, including Supported Independent Living (SIL) and Specialist Disability Accommodation (SDA) homes. We are currently seeking a passionate and committed Service Delivery Officer to join our growing team at Mount Waverley.
About the position:
- Oversee the management of our support services to ensure we are providing high-quality services that are compliant with NDIS practice standards
- Oversee the management of our support services to ensure services are being delivered by the participants' care plan and within the participants' allocated budget
- Develop and implement processes and procedures that enhance the quality of services being provided
- Develop and maintain strong relationships with participants, their families and the participant's care team to promote positive outcomes
- Meet with current and potential participants, their families and the participant's care team regarding support services
- Manage and oversee the intake process of new participants into services
- Promote and manage vacancies within our SIL properties
- Promote Attainable Care’s support services and support the management team with the implementation of strategic business planning
- Ensure participant documentation is regularly reviewed and meets compliance requirements
- Provide direction and guidance to SIL Managers around service matters including complex issues, risk management and incident response
- Oversee the management of any reported incidents and Workplace Health and Safety issues
- Conduct performance reviews for staff reporting directly to you
- General administration duties
- Review and ensure individualised care plans are developed and implemented according to participants needs
- Participate as required in staff meetings, supervision and training sessions
Qualifications & experience
- Must have 2 years of experience in NDIS Service Management /Case Management Role
- Ability to communicate and appropriately respond to the needs of people with disability
- Relevant qualification
- Strong understanding and experience in delivering services according to NDIS Practice Standards
- Experience coordinating and maintaining support services for NDIS participants
- Knowledge of NDIS funding
- Highly developed written and verbal communication skills
- Strong interpersonal skills with the ability to communicate on all levels
- Knowledge of legislation and WHS regulations
- Strong leadership and mentoring skills
- A high level of computer skills including Microsoft Office Packages
- Initiative, strong attention to detail and problem-solving skills
- Strong work ethic
- NDIS Worker Screening Check
- Working with Children Check
- Driver’s license
Benefits
- Full-time continuing position in a secure environment
- Great opportunity for growth
- Great culture and fun team environment
- Ongoing support and training opportunities
To apply for this exciting opportunity, please email **********@attainablecare.com.au.
Don't miss your chance to make a difference in the lives of our clients - apply now and join the Attainable Care team!
